Field Service Technician

Piovan UnaDyn; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Piovan UnaDyn is a leading producer of auxiliary equipment for the plastics processing industry, seeking a field service professional to support customers with technical guidance and service at installations. You will learn and convey detailed equipment information, read schematics, and efficiently use SAP and CRM tools to manage orders and service notes.

Ideal candidates have strong communication and multitasking abilities, with experience or education in mechanical/electrical engineering

Qualifications

• Associate degree preferred; 5+ years of industrial equipment experience.
• Strong written and verbal communication skills.
• Ability to read mechanical and electrical drawings and software diagrams.
• Familiar with microprocessor controls and programs.
• Excellent interpersonal, organizational, and multitasking abilities.
• Customer-focused with problem-solving mindset.

Responsibilities

• Provide excellent customer service over the phone and in person.
• Learn and disseminate technical information related to Una-Dyn/Piovan equipment.
• Read electrical and mechanical drawings and system diagrams to troubleshoot.
• Learn SAP and other programs to locate orders and enter service data.
• Occasional travel to customer facilities.
• Maintain manuals and documentation.
• Assist Engineering with lab testing as needed.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Problem solving

Education

Associate degree in Mechanical or Electrical Engineering Technology

Tools

SAP

Microsoft Office

CRM

Job description

Una-Dyn, part of the PIOVAN Group, is a leading producer of auxiliary equipment for the plastics processing industry. We make and market different products, including resin-drying systems, gravimetric blenders, crystallizer, plasticizer, centralize material-conveying systems, temperature-control equipment and granulators.

• Provide excellent customer service presence over the phone and occasionally in person.
• Aptitude to learn and disseminate technical information and documentation related to equipment, systems and controls to assist in resolution of issues and answer questions pertaining to the process.
• Ability to read and interpret electrical controls schematics as well as systems installation and flow diagrams to understand and advise on proper operation and troubleshoot issues as they arise.
• Ability to become proficient at learning and using SAP (company database) and associated programs within to conduct daily business of locating sales and engineering orders and equipment bills of Material, as well as entering service orders and notifications for departmental history. Other programs needed to be used are Microsoft Office Suite for communications to customers, vendors and company personnel, as well as CRM for documenting and disseminating information having to do with Field Service personnel and their activities.
• Occasional travel to customer facilities to witness and understand equipment application/s and operations, effect minor repairs, and deliver parts and/or components as needed.
• Maintain collections of technical service manuals and documentation.
• Maintain department instrument listing and calibrations for inside and field service.
• Assist the Engineering Dept with occasional lab testing of equipment and compounds sent in by customer base.

Qualifications:

• Associate degree in Mechanical or Electrical Engineering Technology (or related field) preferred and/or five (5)+ years of experience with industrial equipment similar to Una-Dyn/Piovan equipment;
• Must have solid communication skills, both verbal and written.
• Ability to analyze and interpret mechanical and electrical drawings, as well as software code.
• Familiar with microprocessor controls and programs.Must have good interpersonal skills and provide high-quality customer service.
• Must be able to organize, prioritize, and multitask.
• Must be able to evaluate and respond appropriately to situations to the benefit of the customer.