Technical Support Specialist

Piovan; Fredericksburg (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Piovan S.p.A. is seeking a Field Service Technician to maintain technical service documentation and assist in lab testing. The role includes customer support through troubleshooting and administrative tasks related to service orders.

Ideal candidates should possess an Associate degree in Electrical or Mechanical Engineering Technology and have over 5 years of relevant industrial equipment experience, coupled with strong communication and customer service skills.

Qualifications

• Associate degree in Electrical or Mechanical Engineering Technology preferred.
• 5+ years of experience with industrial equipment.
• Strong verbal and written communication skills.

Responsibilities

• Maintain collections of technical service manuals and documentation.
• Assist Engineering Department with lab testing of equipment.
• Perform administrative tasks related to Service Orders.
• Travel to customer facilities for equipment application support.
• Provide troubleshooting support via phone and email.

Skills

Solid communication skills

Mechanical and electrical drawing interpretation

Microprocessor controls familiarity

High-quality customer service

Organizational skills

Education

Associate degree in Electrical or Mechanical Engineering Technology

5+ years experience with industrial equipment

Tools

Microsoft Word

Excel

PowerPoint

SAP

CRM

Job description

PIOVAN/UNADYN, is a leading producer of auxiliary equipment for the plastics processing industry. We make and market different products, including resin-drying systems, gravimetric blenders, crystallizer, plasticizer, centralize material-conveying systems, temperature-control equipment and granulators.

PIOVAN/UNADYN is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield.

PIOVAN/UNADYN, is one of the most experienced Company on PET Auxiliary Systems for preforms products with a recovery up to 100% of recycling.

ROLE (Job Description)

• Maintain collections of technical service manuals and documentation.
• Assist the Engineering Department with occasional lab testing of equipment and compounds sent in by the customer base.
• Performing administrative tasks such as opening and managing Service Order cases, providing service reports, and documenting expenses to the Accountability Department.
• Occasional travel to customer facilities to witness and understand equipment applications and operations, effect necessary repairs, and deliver parts and/or components as needed.
• Support customers by phone and/or email to assist with troubleshooting and technical requests.
• Coordinate with the customer by sending the tariff form in case of technician intervention request.
• Handle Service Orders under own responsibility and promptly inform the Service Manager about the job status, whether it's under warranty, to be invoiced, or FOC for a special decision/agreement from the Sales referent.
• Support technicians and guide them on how and what to fill in on the Service Report in case of needs (in case of a critical situation).

Qualifications and Work Experience

• Associate degree in Electrical or Mechanical Engineering Technology (or related field) preferred and/or five (5)+ years of experience with industrial equipment similar to Una-Dyn and/or Piovan equipment;
• Must have solid communication skills, both verbal and written.
• Ability to analyze and interpret mechanical and electrical drawings, as well as software code.
• Familiar with microprocessor controls and programs.
• Must have good interpersonal skills and provide high-quality customer service.
• Must be able to organize, prioritize, and multitask.
• Must be able to evaluate and respond appropriately to situations to the benefit of the customer.
• Familiar with Microsoft Word, Excel, PowerPoint, SAP, CRM.

Organization

• Business Unit: UNA-DYN
• Department: Field Service Technicians Group