Field Service Technician: Start-up, Training & Support

Jobtailor; Minnesota; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a field service technician to provide machine start-up support, installation inspections, and on-site training for customers and integrators. The role includes documenting actions, troubleshooting, and coordinating with cross-functional teams to resolve issues.

Candidates should have an Associate Degree with related experience, knowledge of pneumatics/hydraulics/electricity, and be able to travel up to 50% to customer sites. Proficiency in blueprints and CRM use is required.

Qualifications

• Associate degree or equivalent and 1 year related experience or training.
• Basic knowledge of pneumatics, hydraulics, and electricity.
• Ability to travel to customer sites; ~50% travel.
• Ability to understand blueprints, sketches, schematics, drawings, part lists, and specifications.

Responsibilities

• Provide machine start-up support and installation inspections.
• Offer installation support to customers and integrators in machine operation, mechanical debugging, and electrical troubleshooting.
• Provide onsite machine-level training covering theory of operation and maintenance.
• Document service and installation actions through forms, reports, logs, and records.
• Follow procedures for troubleshooting and maintaining mechanical and electrical systems.
• Provide technical phone support and follow through until issues are resolved.
• Coordinate problem resolution with engineering, operations, customer service, and other personnel.
• Review service handbooks and bulletins for customer support.
• Assist with engineering test plans for R&D projects.
• Enter and update CRM cases.
• Support assembly as needed.

Skills

Machine Start-Up

Installation Support

Troubleshooting

Technical Training

CRM Software

Education

Associate Degree

Tools

CRM Software

Blueprint Interpretation

Job description

Jobtailor is seeking a field service technician to provide machine start-up support, installation inspections, and on-site training for customers and integrators. The role includes documenting actions, troubleshooting, and coordinating with cross-functional teams to resolve issues.

Candidates should have an Associate Degree with related experience, knowledge of pneumatics/hydraulics/electricity, and be able to travel up to 50% to customer sites. Proficiency in blueprints and CRM use is required.