Field Service Technician: Install, Test & Support Pro

Aagard; Alexandria (MN); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

Company 401(k) match

Volunteer time off

Paid holidays

Job summary

Aagard is seeking a Field Service Technician to install, test, and support our machines at customer sites. You will travel domestically and internationally up to 50%, communicate clearly with customers, and deliver hands-on service to ensure machine performance.

The role requires an Associate’s degree in Mechanical Technology or related field and the ability to read CAD drawings, work with PLCs and servos, and lift up to 50 lbs.

Qualifications

• Associate’s degree in Mechanical Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus 2 years of related experience or equivalent combination of education and/or experience
• Ability to view and understand CAD drawings and experience with Microsoft products
• Understanding of mechanical and electrical principles
• Ability to seek training that is needed to be travel ready and have an interest in machine controls
• Experience or training with PCs, Servos, PLCs preferred
• Knowledge of blueprint reading, hydraulics, pneumatics, electronics, and use of correct terminology
• Strong customer service skills, conscientious of meeting and exceeding customer needs and specifications
• Ability to operate small hand tools, forklifts and the proper use of measuring instruments
• Confidence and ability to communicate professionally with internal and external customers verbally and in writing
• Strong prioritization, time management, organization, proactive decision-making, and attention to detail
• Ability to walk or stand up to 100 percent of the time
• Ability to lift up to 50 lbs., stoop, kneel, crouch, crawl, or climb
• Willing and able to travel domestically and internationally up to 50% of the time, which may include any day of the week
• Must obtain and maintain a valid passport (cost reimbursed by Aagard)

Responsibilities

• Test and assemble machines, ensuring project success.
• Deliver concise and timely communication between Aagard and customers.
• Provide quality assurance for retrofit and warranty assemblies.
• Conduct top-tier training and site support.
• Build trust and maintain strong customer relationships.

Skills

Customer service

Travel-ready

CAD reading

Communication

Time management

Education

Associate’s degree in Mechanical Technology, Mechanical Drafting, Mechatronics, Robotics, or related field

Tools

CAD software

Servos/PLCs

Job description

Aagard is seeking a Field Service Technician to install, test, and support our machines at customer sites. You will travel domestically and internationally up to 50%, communicate clearly with customers, and deliver hands-on service to ensure machine performance.

The role requires an Associate’s degree in Mechanical Technology or related field and the ability to read CAD drawings, work with PLCs and servos, and lift up to 50 lbs.