Field Service Technician (Santa Ana, CA)

Kärcher; Irvine (CA); On-site; USD 62,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

Paid Holidays (11 per year)

Flexible PTO for exempt employees; PTO

Job summary

Kärcher is seeking a skilled technician to complete Astea Mobile Work Orders accurately, capturing all required data. You will interact with customers, ensure timely documentation, and support reporting and billing processes.

The role involves identifying revenue opportunities, travel as needed, and working across service areas to maintain high standards of customer care. A valid driver's license is required and benefits are provided.

Qualifications

• 3 to 5 years of related mechanical or technical experience.
• Strong electro-mechanical skills.
• Valid driver’s license with a clean driving record.

Responsibilities

• Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list, parts and material, notes, root cause, and attachments.
• Capture customer name and signature and ensure documentation is complete.
• Respond to customers with high level of service and professionalism.
• Prepare and file all required business reports, timesheets, and repair records.
• Identify revenue opportunities such as PM service, refurb, rentals, and parts.

Job description

The salary range for this position is $30.00 to $34.00 hourly and including opportunity $5,000 yearly bonus

This Is How You WOW

• Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature.
• Responsive Interaction with customers providing the highest level of service
• Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
• Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site
• Other duties as assigned

It would be WOW if you would bring this in:

• 3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment.
• Strong electro-mechanical skills
• Valid driver’s license with a clean driving record
• High school diploma or equivalent

Our Kärcher WOW-package

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA, and 401K matching plans
• Paid sick time, as well as short- and long-term disability insurance

Work Environment and Physical Demands

• While performing the duties of this job, the employee is regularly required to stand and reach with arms and hands.
• Standing for 8 hours and frequent walking required.
• The employee must regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
• Travel and driving is required
• Varies by location

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affinitative Action employer – M/F/Disabled/Veteran