Field Service Technician (Queens, NY)

Kärcher; New York (NY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

Paid Holidays (11 per year)

Flexible PTO

401K matching plans

Disability insurance

Job summary

Kärcher in New York is seeking a technically skilled technician to accurately complete mobile work orders, capture equipment details, parts and expenses, and document work performed with notes, photos, and signatures.

The role requires 3–5 years of mechanical or electro-mechanical experience, a valid driver’s license, a high school diploma, and strong customer service. We offer a comprehensive benefits package and an incentive program.

Qualifications

• 3–5 years of related mechanical or technical experience.
• Troubleshooting corded electric, battery, and/or combustion engine equipment.
• Strong electro-mechanical skills and a clean driving record.

Responsibilities

• Accurately and timely completion of mobile work orders, including capturing labor, travel time, equipment details, parts, expenses, and notes with photos.
• Responsive interaction with customers and high level of service.
• Submit report documents: timesheets, repair orders, checklists, and logs.
• Identify additional revenue opportunities: PM service, refurb equipment, spare parts, and rentals.
• On-site installation, repair, maintenance, testing, and diagnostics; report discrepancies.

Skills

Electro-mechanical skills

Troubleshooting

Customer service

Education

High school diploma or equivalent

Job description

The salary range for this position is $30.00-$34.00 DOE including bonus opportunity under the Karcher Incentive Program.

This Is How You WOW

• Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature.
• Responsive Interaction with customers providing the highest level of service
• Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
• Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site
• Daily processing of Parts Received at tech location, to be conducted at the beginning of each day. Report discrepancies immediately.
• Managing all on-site installation, repair, maintenance, and test tasks
• Diagnosing errors or technical problems and determining proper solutions
• Other duties as assigned

It would be WOW if you would bring this in:

• 3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment.
• Strong electro-mechanical skills
• Valid driver’s license with a clean driving record
• High school diploma or equivalent

Our Kärcher WOW-package

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long-term disability insurance

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affi