Field Service Technician: Remote & Travel-Focused Tech Support

Pyrotek; Aurora (OH); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Pyrotek is seeking a skilled Field Service Technician to join the SNIF team in Aurora, Ohio. This role involves providing top-tier technical and sales support in a fast-paced environment, requiring significant travel (up to 80%) and remote work capabilities.

The ideal candidate will have a minimum of three years of field service experience, particularly with manufacturing equipment, and possess strong mechanical and electrical skills.

Proficiency in Microsoft Office and CADD is essential, alongside excellent problem-solving abilities to ensure customer satisfaction.

Qualifications

• Minimum of three years of field service support experience.
• Hands-on Mechanical or Electrical experience with manufacturing equipment.
• Basic knowledge of design techniques and principles.

Responsibilities

• Provide technical and sales support to customers.
• Evaluate customer claims for warranty disposition.
• Coordinate customer visits and project work effectively.
• Respond to customer and vendor inquiries promptly.
• Provide remote and onsite technical support.
• Inspect materials and machinery for correct operation.

Skills

Technical support

Customer service

Mechanical troubleshooting

Electrical experience

Tools

Microsoft Office

Visio

CADD

Job description

Pyrotek is seeking a skilled Field Service Technician to join the SNIF team in Aurora, Ohio. This role involves providing top-tier technical and sales support in a fast-paced environment, requiring significant travel (up to 80%) and remote work capabilities.

The ideal candidate will have a minimum of three years of field service experience, particularly with manufacturing equipment, and possess strong mechanical and electrical skills.

Proficiency in Microsoft Office and CADD is essential, alongside excellent problem-solving abilities to ensure customer satisfaction.