SNIF Field Service Technician

Pyrotek; Aurora (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Pyrotek is seeking a skilled Field Service Technician to join the SNIF team in Aurora, Ohio. This role involves providing top-tier technical and sales support in a fast-paced environment, requiring significant travel (up to 80%) and remote work capabilities.

The ideal candidate will have a minimum of three years of field service experience, particularly with manufacturing equipment, and possess strong mechanical and electrical skills.

Proficiency in Microsoft Office and CADD is essential, alongside excellent problem-solving abilities to ensure customer satisfaction.

Qualifications

• Minimum of three years of field service support experience.
• Hands-on Mechanical or Electrical experience with manufacturing equipment.
• Basic knowledge of design techniques and principles.

Responsibilities

• Provide technical and sales support to customers.
• Evaluate customer claims for warranty disposition.
• Coordinate customer visits and project work effectively.
• Respond to customer and vendor inquiries promptly.
• Provide remote and onsite technical support.
• Inspect materials and machinery for correct operation.

Skills

Technical support

Customer service

Mechanical troubleshooting

Electrical experience

Tools

Microsoft Office

Visio

CADD

Job description

Job Description

Are you a skilled problem-solver with a passion for technical support and customer service? We’re looking for a Field Service Technician to join our SNIF team. This role is perfect for someone who thrives in a fast-paced work environment while delivering top-tier technical and sales support to our customers.

This position will also require the ability to travel as needed while working remotely, up to 80%.

Responsibilities

• Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections.


• Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions.


• Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision.


• Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.


• Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies.


• Correctly inspect and verify dimensions of parts to ensure conformance to specifications.


• Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.

Qualifications

A minimum of three (3) years of field service support and hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry.

Technical Skills

Ability to assess, troubleshoot and repair machinery by referring to and applying principles, techniques, and standard operating procedures. Basic knowledge of raw materials, production processes, and basic machinery. Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.

Computer and Application Skills

Proficient computer skills using a variety of software applications systems, including Microsoft Office Products, Visio, and Computer-Aided Design and Drafting (CADD).

Travel and Work Requirements

Ability to travel by land and air up to 80%, both domestically and globally. Valid driver’s license and US Passport, or ability to obtain required. Ability to work extended hours based on the needs of the business.

Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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