Field Service Technician: Printers & Copiers

Aztec Group; Hartford (CT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Manufacturer training and certifc.

Cross-training in networking and IT

Job summary

Aztec is a workplace technology partner serving the Northeast. The Field Service Technician role in Greater Hartford installs, maintains, and repairs multifunction printers and copiers at client sites, traveling daily within your territory.

This full-time position runs Monday–Friday, 8:00 am–5:00 pm, with a focus on hands-on field work and quick issue resolution. You will diagnose problems, replace parts, train client staff, and collaborate with a support team including parts, logistics, and

Qualifications

• 1+ year of experience servicing copiers, printers, or similar electromechanical or IT equipment, or a strong mechanical/technical background and the drive to learn.
• Solid troubleshooting skills and the patience to find the root cause of a problem.
• Basic networking knowledge, including IP addressing, DHCP, and connecting devices to a network.
• Clear, professional communication with clients and coworkers.
• The ability to manage your own schedule and work independently in the field.
• A valid driver's license and a clean driving record.
• The ability to lift up to 50 pounds and to bend, kneel, and stand for extended periods.
• A high school diploma or equivalent.

Responsibilities

• Respond to service calls at client sites, diagnose hardware, software, and network issues, and resolve them efficiently.
• Perform preventive maintenance on multifunction printers, copiers, and printers to keep fleets running and avoid repeat calls.
• Replace parts and assemblies, and elevate complex issues to senior technicians or manufacturer support when needed.
• Deliver, install, and configure new equipment, including network connectivity, scan-to-email, scan-to-folder, and print drivers.
• Train client staff on everyday use so they get the most out of their equipment.
• Remove and swap out older devices during upgrades and replacements.
• Be a friendly, professional face of Aztec on every visit.
• Explain what you found and what you fixed in plain language, and set clear expectations when a follow-up visit is needed.
• Flag client needs you notice in the field, such as aging equipment or growing print volume, so our team can help.
• Close out every service call accurately in our service system, including time, parts, and meter readings.
• Manage the parts and supplies you carry, and keep stock levels current so you are ready for the next call.
• Support remote monitoring by checking that devices are connected and reporting correctly.

Skills

Troubleshooting

Networking basics

Communication

Schedule management

Field work

Driving

Mechanical aptitude

Education

High school diploma or equivalent

Job description

Aztec is a workplace technology partner serving the Northeast. The Field Service Technician role in Greater Hartford installs, maintains, and repairs multifunction printers and copiers at client sites, traveling daily within your territory.

This full-time position runs Monday–Friday, 8:00 am–5:00 pm, with a focus on hands-on field work and quick issue resolution. You will diagnose problems, replace parts, train client staff, and collaborate with a support team including parts, logistics, and