Field Service Technician

Xse Group; New Haven (CT); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Employee discounts

Paid time off

Job summary

Aztec is seeking a Field Service Technician to maintain and repair printers, copiers, and related equipment at client locations in New Haven, CT. You will work directly with dispatch to manage calls and ensure timely service.

Ideal candidates have 3+ years of repair experience on print/copy equipment and hold certifications for Canon, Sharp, Xerox, or other major lines. A valid US driver’s license and strong customer-facing skills are required.

Qualifications

• 3+ years of experience repairing print and copy equipment.
• Existing technician certifications in major A3 copy equipment lines (Canon, Sharp, Xerox, Toshiba, Kyocera, Konica Minolta, Ricoh).
• Must be able to drive between client locations daily.
• Valid US driver’s license with clean record.

Responsibilities

• Communicate with Dispatch to open/close calls.
• Perform preventive maintenance and repairs on printers, copiers, and related equipment.
• Provide clear updates and timelines to clients and dispatch.
• Manage call prioritization within contract guidelines.
• Maintain organized inventory of spare parts in the assigned van.
• Complete manufacturer trainings to earn and maintain certifications.

Skills

Printer/Copy repair

Customer-facing

Diagnostics

Tools

Canon certification

Sharp certification

Xerox certification

Ricoh certification

Job description

Job Details

Job Location: New Haven, CT

Salary Range: $55,000.00 - $60,000.00 Salary/year

About Aztec

Aztec is a leading provider of office technology solutions in the Northeastern United States. We support clients' full IT environment across unified communications, print and copy, scan and document management, audio/visual, desktop computing, and managed IT services. From hardware and software to supplies and technical support, our team provides full-service support for office technology. Our local focus allows us to provide superior service to small and midsize organizations, while our operational scale and broad reach from Boston to Philadelphia empower us to meet the needs of large enterprise and government accounts. We have 35+ years of business under our belt, and many of our clients have stayed with us for decades. But, we don't rest on our laurels, and we're already looking ahead to future transformation.

Growth . Technology . Customer

Three words that guide our vision for continuous evolution. We stay ahead of market shifts and technological innovations to offer clients continuous support for their business technology ecosystems. Our growth plans are as ambitious as we are - new clients, new programs, new products and services - and we need the best and brightest commercial talent to join us on the journey.

Learn more at www.aztecoffice.site/careers, or contact us at [e-mail] with questions.

About the Role

As a Field Service Technician, you will be expected to maintain and repair printers, copiers, and related equipment at Aztec client locations

Key responsibilities

• Communicate with Dispatch to open/close calls accordingly
• Perform preventative maintenance and repairs on machines
• Communicates with customer and dispatch to clearly provide updates and timelines for services
• Manages assigned areas for call prioritization within defined contract agreements
• Maintain an organized and accurate inventory of spare parts in your assigned company van
• Complete manufacture-provided trainings to earn and maintain certifications on key equipment lines

Qualifications / Job Requirements

• Minimum 3 years' experience repairing print and copy equipment
• Existing technician certification in at least one of the following A3 copy equipment lines: Canon, Sharp, Xerox, Toshiba, Kyocera, Konica Minolta, Ricoh
• Bonus points for experience and certifications with Canon and Sharp
• Ability and willingness to drive between client locations every day
• Valid US drivers licenses and clean driving record
• Ability to communicate effectively with clients and Aztec colleagues in person, over the phone, and over email
• Friendly and polished client-facing presence and commitment to client satisfaction
• Demonstrated enthusiasm for and expression of our corporate values:

Our Corporate Values

• Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn't and develop a plan to make it reality
• Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions
• Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

Benefits

• Base salary of $55,000-60,000, plus performance-based bonuses
• Comprehensive wellness benefits including health, dental, and vision insurance
• Employer-sponsored 401(k) plan and life insurance
• Employee discount programs
• Paid vacation, holiday, and sick time

We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.