Field Service Technician

Xse Group; City of White Plains (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Salary bonuses

Wellness benefits

401(k) and life insurance

Employee discounts

Paid time off

Job summary

Aztec is seeking a Field Service Technician to maintain and repair printers, copiers, and related equipment at client locations in White Plains, NY. You will communicate with Dispatch, perform maintenance, and keep customers informed on service timelines.

The role requires at least 3 years of repair experience on print/copy equipment, valid US driver’s license, and certifications on major lines. Excellent client communication and a growth mindset are valued, with comprehensive benefits and a

Qualifications

• Minimum 3 years' experience repairing print and copy equipment.
• Existing technician certification in at least one A3 copy equipment line (Canon, Sharp, Xerox, Toshiba, Kyocera, Konica Minolta, Ricoh).
• Ability and willingness to drive between client locations daily.
• Valid US driver’s license and clean driving record.
• Ability to communicate effectively with clients and Aztec colleagues in person, over the phone, and via email.

Responsibilities

• Communicate with Dispatch to open/close calls accordingly.
• Perform preventative maintenance and repairs on machines.
• Communicate with customer and dispatch to clearly provide updates and timelines for services.
• Manage assigned areas for call prioritization within defined contract agreements.
• Maintain an organized and accurate inventory of spare parts in your assigned company van.
• Complete manufacturer-provided trainings to earn and maintain certifications on key equipment lines.

Skills

Customer service

Communication

Valid US driver’s license

Willingness to travel daily

A3 certification awareness

Tools

Canon certification

Sharp certification

Xerox certification

Toshiba certification

Kyocera certification

Konica Minolta certification

Ricoh certification

Job description

Job Details

Job Location: White Plains, NY

Salary Range: $55,000 - $65,000 per year

About Aztec

Aztec is a leading provider of office technology solutions in the Northeastern United States. We support clients’ full IT environment across unified communications, print and copy, scan and document management, audio/visual, desktop computing, and managed IT services. From hardware and software to supplies and technical support, our team provides full-service support for office technology. Our local focus allows us to provide superior service to small and midsize organizations, while our operational scale and broad reach from Boston to Philadelphia empower us to meet the needs of large enterprise and government accounts. With 35+ years of business, many of our clients have stayed with us for decades.

About the Role

As a Field Service Technician, you will maintain and repair printers, copiers, and related equipment at Aztec client locations.

• Communicate with Dispatch to open/close calls accordingly
• Perform preventative maintenance and repairs on machines
• Communicate with customer and dispatch to clearly provide updates and timelines for services
• Manage assigned areas for call prioritization within defined contract agreements
• Maintain an organized and accurate inventory of spare parts in your assigned company van
• Complete manufacturer-provided trainings to earn and maintain certifications on key equipment lines

Qualifications

• Minimum 3 years’ experience repairing print and copy equipment
• Existing technician certification in at least one of the following A3 copy equipment lines: Canon, Sharp, Xerox, Toshiba, Kyocera, Konica Minolta, Ricoh
• Bonus points for experience and certifications with Canon and Sharp
• Ability and willingness to drive between client locations every day
• Valid US drivers license and clean driving record
• Ability to communicate effectively with clients and Aztec colleagues in person, over the phone, and over email
• Friendly and polished client-facing presence and commitment to client satisfaction
• Demonstrated enthusiasm for and expression of our corporate values:
  • Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it reality
  • Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions
  • Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

Benefits

• Base salary of $55,000-60,000, plus performance-based bonuses
• Comprehensive wellness benefits including health, dental, and vision insurance
• Employer-sponsored 401(k) plan and life insurance
• Employee discount programs
• Paid vacation, holiday, and sick time

We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.