Field Service Technician

Xse Group; City of Newburgh (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid vacation, holiday, and sick time

Job summary

Xse Group is looking for a Field Service Technician to maintain and repair printers and copiers at client locations in Newburgh, NY. This role involves effective communication with clients and managing repairs efficiently.

The ideal candidate has a minimum of 3 years’ experience and holds certifications on A3 copy equipment. Benefits include wellness packages, paid time off, and performance-based bonuses.

Qualifications

• Minimum 3 years’ experience repairing print and copy equipment.
• Existing technician certification in A3 copy equipment.
• Valid US driver’s license and clean driving record.

Responsibilities

• Maintain and repair printers and copiers at client locations.
• Perform preventative maintenance and repairs on machines.
• Communicate with customer for updates and timelines.

Skills

Repairing print and copy equipment

Effective communication

Client satisfaction

Tools

A3 copy equipment (e.g. Canon, Sharp, Xerox)

Job description

Job Details

Job Location: Newburgh, NY

Salary Range: $55,000.00 - $65,000.00 Salary/year

About Aztec

Aztec is a leading provider of office technology solutions in the Northeastern United States. We support clients’ full IT environment across unified communications, print and copy, scan and document management, audio/visual, desktop computing, and managed IT services. From hardware and software to supplies and technical support, our team provides full-service support for office technology. Our local focus allows us to provide superior service to small and midsize organizations, while our operational scale and broad reach from Boston to Philadelphia empower us to meet the needs of large enterprise and government accounts. We have 35+ years of business under our belt, and many of our clients have stayed with us for decades. But, we don’t rest on our laurels, and we’re already looking ahead to future transformation.

About the Role

As a Field Service Technician, you will be expected to maintain and repair printers, copiers, and related equipment at Aztec client locations.

Key Responsibilities

• Communicate with Dispatch to open/close calls accordingly.
• Perform preventative maintenance and repairs on machines.
• Communicate with customer and dispatch to clearly provide updates and timelines for services.
• Manage assigned areas for call prioritization within defined contract agreements.
• Maintain an organized and accurate inventory of spare parts in your assigned company van.
• Complete manufacture-provided training to earn and maintain certifications on key equipment lines.

Qualifications

• Minimum 3 years’ experience repairing print and copy equipment.
• Existing technician certification in at least one of the following A3 copy equipment lines: Canon, Sharp, Xerox, Toshiba, Kyocera, Konica Minolta, Ricoh.
• Bonus points for experience and certifications with Canon and Sharp.
• Ability and willingness to drive between client locations every day.
• Valid US driver’s license and clean driving record.
• Ability to communicate effectively with clients and Aztec colleagues in person, over the phone, and over email.
• Friendly and polished client-facing presence and commitment to client satisfaction.
• Demonstrated enthusiasm for and expression of our corporate values:
  • Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it reality.
  • Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions.
  • Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner.

Benefits

• Base salary of $55,000-60,000, plus performance-based bonuses.
• Comprehensive wellness benefits including health, dental, and vision insurance.
• Employer-sponsored 401(k) plan and life insurance.
• Employee discount programs.
• Paid vacation, holiday, and sick time.

Equal Opportunity

We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.