Field Service Technician - Philadelphia, PA

Imaging Business Machines, LLC; Philadelphia (Philadelphia County); On-site; USD 34,000 - 55,000; Full time

Job summary

Imaging Business Machines, LLC is seeking a Field Service Technician to maintain and troubleshoot ImageTrac scanners across generations. You will diagnose mechanical and electronic faults, perform on-site installations, and meet contracted response times.

The role requires hands-on hardware knowledge, strong customer service, and flexibility for after-hours dispatches. You will maintain familiarity with IBML software such as SoftTrac and Docnetics, manage assets, and ensure quality work meets

Qualifications

• Associates degree in electronics and/or mechanical engineering or equivalent work experience.
• Strong technical knowledge of mechanical and electronic systems is expected.

Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

Education

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Job description

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

• * Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• * Provides effective, timely and competent technical support assistance to customers
• * Arrives at customer sites within the contracted response times
• * Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• * Strives to ensure the highest level of customer satisfaction is maintained at all times
• * Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• * Properly follows the call flow for all incident activity
• * Ensures that RMA parts are returned in a timely manner and according to current procedures
• * Properly tests all work performed to make sure it meets the quality expected of IBML
• * Meets all scheduled deadlines
• * Be available for dispatches during and after normal business hours as dictated by current contracts
• * Analyze customer operational processes for possible opportunities for IBML software sales or services
• * Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• * You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

• * Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.