Field Service Technician — Packaging & Robotic Systems

R A Pearson Company; Spokane (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

R A Pearson Company is seeking a Field Service Technician to install and service Pearson Packaging equipment at customer sites across the region. You will train operators and maintenance staff, perform on-site evaluations, and implement upgrades to ensure equipment meets performance criteria.

The role requires extensive travel, strong problem-solving skills, and the ability to read 2D/3D drawings and PLC logic. You will document activities and coordinate with the service team to maximize uptime.

Qualifications

• Technical school graduate with 10+ years installing/training/repairing mechanical/electrical/pneumatic/PLC machines and robotic systems in packaging.
• Combined minimum of 5 years’ experience in fabrication, assembly, mechanical and controls/electrical work.
• Able to read 2D/3D drawings and interpret PLC logic; strong customer-facing and training abilities.

Responsibilities

• Install and set up packaging equipment (mechanical, electrical, PLC) and robotic systems per criteria.
• Provide operator and maintenance training; deliver formal machine training to customers.
• Complete on-site system audits to identify root causes and opportunities for improvement.
• Install upgrades/retrofits from engineering drawings and test/calibrate components to spec.
• Document all on-site activities and provide trip reports within 24 hours of leaving site.
• Proactively contact customers for performance follow-ups and offer remote support when not visiting.

Skills

Problem solving

Computer skills

Reading drawings

PLC logic

Customer service

Packaging machinery training

Education

Technical school graduate

Job description

R A Pearson Company is seeking a Field Service Technician to install and service Pearson Packaging equipment at customer sites across the region. You will train operators and maintenance staff, perform on-site evaluations, and implement upgrades to ensure equipment meets performance criteria.

The role requires extensive travel, strong problem-solving skills, and the ability to read 2D/3D drawings and PLC logic. You will document activities and coordinate with the service team to maximize uptime.