Field Service Technician — Remote-Ready Robotics & Packaging

premiertech

Chicago (IL)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Health savings account

Flexible spending accounts

Telehealth

Employee assistance program

401(k) with company match

Professional development

Job summary

Premier Tech is seeking a Field Service Technician to service, maintain, and upgrade industrial automation and packaging equipment. You will audit, implement safety plans, perform retrofits, and train customers to optimize uptime and productivity.

The role requires extensive travel to customer sites with a remote-capable work environment; proximity to Salt Lake City is preferred for local training support. You will join a team delivering integrated solutions across robotics, controls,

Qualifications

Proven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipment.
Associate degree with emphasis in mechanical, electrical or automation, preferred but not an absolute requirement.
Ability to interpret electrical, mechanical, pneumatic schematics.
PLC troubleshooting experience, i.e., the ability to upload and download.
High safety proficiency.
Consultative selling skills.
Excellent time management skills.
Great communication and training skills.
Proficiency in Microsoft Word, Excel, Outlook.
Ability to climb a ladder and lift a minimum of 50 lb weight.
Valid US passport and up-to-date state driver’s license.
U.S. work authorization required (sponsorship not currently available); must be able to travel internationally as needed.
Service of packaging machinery — an asset.

Responsibilities

Manage uptime by proactively identify and address customers’ challenges.
Advise and train customers on the equipment.
Understand and integrate customer operations and management needs into clear actions and recommendations.
Facilitate a harmonious relationship with customers and team members across functions.
Report daily on activity, book travels, and report timesheet and expenses in timely manner.
Provide technical phone support for troubleshooting and supporting colleagues.
Maintain availability for communication with management and customer.
Promote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectives.
Audit equipment and provide recommendations to optimize uptime.
Test equipment to make sure it meets safety regulations.
Promote health and safety to mitigate risks and safety issues.
Adapt to a changing travel and work schedule. Weekly travel is required.
Work up to 12 hours per day, possibly nights and weekends as per customer request.