Field Service Technician - PA location

Harpak-ULMA Packaging; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Harpak-ULMA Packaging in the United States seeks a Field Service Technician Level 1 to support installation, maintenance, and repair of traysealing and MAP packaging systems at customer sites. You will work with mechanical, electrical, pneumatic and heating subsystems and travel up to 80%.

This role emphasizes hands-on diagnostics, routine preventive maintenance, and clear service reporting. You will coordinate with senior technicians and customers, document findings, and follow safety

Qualifications

• High school diploma or equivalent.
• Basic understanding of mechanical and electrical systems.
• Ability to use hand tools, measuring instruments, and basic diagnostic equipment safely.
• Read and follow technical instructions, equipment manuals, and basic drawings.
• Strong communication skills and a professional, customer-focused approach.
• Valid driver’s license and acceptable driving record.
• Willingness and ability to meet travel requirements.

Responsibilities

• Perform routine preventive maintenance and equipment inspections according to manufacturer procedures and assigned service scope.
• Troubleshoot basic mechanical, electrical, pneumatic, and vacuum issues with guidance from senior technicians or technical support.
• Assist with installation, startup, commissioning, and functional testing of traysealing equipment and associated systems.
• Inspect and adjust components such as conveyors, tray handling mechanisms, film feed assemblies, sealing tooling, gaskets, and cutting systems within established procedures.
• Support tray and film changeovers, recipe setup, and operating adjustments under appropriate supervision.
• Assist in investigating sealing defects, film tracking problems, tray handling issues, and MAP performance concerns.
• Verify equipment operation following service and communicate findings, completed work, and outstanding issues to the customer and service team.
• Provide basic operator and maintenance instruction within the technician’s training and experience.
• Complete accurate, timely service reports documenting symptoms, diagnostic steps, work performed, parts used, labor hours, and follow-up recommendations.
• Escalate complex faults, recurring failures, safety concerns, and work outside the assigned scope to the service manager or technical support team.
• Follow company and customer safety procedures, including lockout/tagout, required personal protective equipment, and site hygiene practices.
• Maintain company tools, service equipment, and assigned spare parts in good condition.

Skills

Mechanical basics

Electrical basics

Hand tools

Reading technical manuals

Customer communication

Driver's license

Willingness to travel

Education

High school diploma or equivalent

Job description

Field Service Technician – Level 1

Packaging Equipment | Traysealing Systems

About The Role

The Field Service Technician Level 1 supports the installation, maintenance, troubleshooting, and repair of traysealing equipment and associated packaging systems at customer facilities. This includes mechanical, electrical, pneumatic, vacuum, and heating systems used to seal trays and produce modified atmosphere packaging (MAP).

Field Service Technician – Level 1

Packaging Equipment | Traysealing Systems

About The Role

The Field Service Technician Level 1 supports the installation, maintenance, troubleshooting, and repair of traysealing equipment and associated packaging systems at customer facilities. This includes mechanical, electrical, pneumatic, vacuum, and heating systems used to seal trays and produce modified atmosphere packaging (MAP).

This position requires travel up to 80% of the time on a continuous basis, including frequent overnight stays and occasional weekend or extended-hour assignments.

Minimum Qualifications

• High school diploma or equivalent.
• Basic understanding of mechanical and electrical systems, demonstrated through education, training, or hands-on experience.
• Ability to use hand tools, measuring instruments, and basic diagnostic equipment safely.
• Ability to read and follow technical instructions, equipment manuals, and basic drawings.
• Strong communication skills and a professional, customer-focused approach.
• Valid driver’s license and an acceptable driving record.
• Willingness and ability to meet the position’s ongoing travel requirements.

Preferred Qualifications

• Technical certification, vocational training, or an associate degree in electromechanical technology, industrial maintenance, automation, or a related field.
• Experience maintaining or servicing packaging, food processing, or other industrial equipment.
• Familiarity with traysealers, conveyors, tray denesters, film handling systems, or related packaging machinery.
• Basic knowledge of pneumatic components, vacuum systems, sensors, motors, and temperature controls.
• Exposure to human-machine interfaces (HMIs), programmable logic controllers (PLCs), and variable-frequency or servo drives.
• Familiarity with lockout/tagout procedures, machine guarding, and food manufacturing sanitation requirements.
• Experience using electronic service reporting or maintenance management systems.

Responsibilities

• Perform routine preventive maintenance and equipment inspections according to manufacturer procedures and assigned service scope.
• Troubleshoot basic mechanical, electrical, pneumatic, and vacuum issues with guidance from senior technicians or technical support.
• Assist with installation, startup, commissioning, and functional testing of traysealing equipment and associated systems.
• Inspect and adjust components such as conveyors, tray handling mechanisms, film feed assemblies, sealing tooling, gaskets, and cutting systems within established procedures.
• Support tray and film changeovers, recipe setup, and operating adjustments under appropriate supervision.
• Assist in investigating sealing defects, film tracking problems, tray handling issues, and MAP performance concerns.
• Verify equipment operation following service and communicate findings, completed work, and outstanding issues to the customer and service team.
• Provide basic operator and maintenance instruction within the technician’s training and experience.
• Complete accurate, timely service reports documenting symptoms, diagnostic steps, work performed, parts used, labor hours, and follow-up recommendations.
• Escalate complex faults, recurring failures, safety concerns, and work outside the assigned scope to the service manager or technical support team.
• Follow company and customer safety procedures, including lockout/tagout, required personal protective equipment, and site hygiene practices.
• Maintain company tools, service equipment, and assigned spare parts in good condition.

Skills and Competencies

• Mechanical aptitude: Understands how machine components function and performs basic adjustments and repairs accurately.
• Structured troubleshooting: Collects relevant information, follows diagnostic procedures, and verifies results before concluding an issue is resolved.
• Technical learning: Builds knowledge of traysealing processes, machine controls, and packaging materials through training and hands-on experience.
• Customer communication: Explains service findings clearly, sets realistic expectations, and maintains professionalism during equipment downtime.Documentation: Produces clear service records that support follow-up work, parts identification, and technical review.
• Safety and judgment: Recognizes personal limits, follows approved procedures, and seeks assistance when needed.
• Organization and accountability: Manages assigned tasks, travel, tools, and reporting requirements reliably.