On-Site Field Tech: Critical Cooling Systems

New Era Technology, Inc.; Hillsboro (OR); On-site; USD 41,000 - 52,000; Full time

Job summary

New Era Technology, Inc. in Hillsboro, OR is seeking a Field Tech Support Specialist to deliver onsite technical services for Mission Critical Cooling Systems, including installation, startup and commissioning support.

You will troubleshoot electro-mechanical equipment, read schematics, and support service activities while traveling as needed. The role requires a hands-on technician with strong customer service skills and the ability to work independently or with a team.

Qualifications

• Experience reading Electrical Schematics.
• Experience working with 200–440-volt equipment (High Voltage).
• Hands-on hardware troubleshooting and repair experience.
• Ability to apply technical knowledge to identify root causes.
• Excellent customer service and communication skills.
• Ability to read basic product drawings, electrical schematics, and technical specifications.
• Ability to manage priorities effectively.
• Ability to travel with little notice may be required.
• Troubleshooting skills and sound technical judgment.
• Ability to work onsite independently and as part of a team.
• Willing to work extended hours, including 24/7 on-call rotation.
• Ability to pass customer-specific background check processes, if applicable.

Responsibilities

• Participates in system deployment for installation, startup and/or commissioning support.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches within SLAs for scheduled and unscheduled service requests.
• Contributes to service bulletins, procedures and process improvements.
• Maintains accurate customer service records and reports in CRM.
• Contributes to Knowledge Articles and technical documentation.
• Supports sales with service area knowledge.
• Recommends improvements to manuals and processes.
• Contributes to training content and trains customers and field staff.
• Maintains knowledge of new products.
• Performs other duties as assigned.

Skills

Electrical schematics

High voltage (200-440V)

Troubleshooting

Onsite support

Customer service

Teamwork

Travel readiness

Prioritization

Education

Associate degree in IT Hardware or related field

Job description

New Era Technology, Inc. in Hillsboro, OR is seeking a Field Tech Support Specialist to deliver onsite technical services for Mission Critical Cooling Systems, including installation, startup and commissioning support.

You will troubleshoot electro-mechanical equipment, read schematics, and support service activities while traveling as needed. The role requires a hands-on technician with strong customer service skills and the ability to work independently or with a team.