Field Service Technician — On-Site Tech with Impact

DNOW; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

401(k) retirement

Medical, dental, vision

Life and disability

Career growth

Paid vacation

Job summary

DNOW is seeking a Field Service Technician in Austin, TX to deliver on-site service, install, repair, and test equipment, and provide timely service reports. You will manage schedules and work with the technical team to meet customer needs.

The role requires strong communication, troubleshooting skills, and flexibility to work various shifts. You will build lasting customer relationships and contribute to satisfaction and retention.

Qualifications

• Excellent interpersonal skills with strong written and oral communication.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Flexibility to work different shifts and adapt to changing schedules.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule and manage on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports and document processes.
• Operate vehicle safely and follow field procedures; share information with the tech team.
• Build positive relationships with customers.

Skills

Interpersonal skills

Oral and written communication

Troubleshooting

Field service

Equipment servicing

Shift flexibility

Mobile tools familiarity

Education

High School diploma or equivalent

Tools

Mobile tools

Job description

DNOW is seeking a Field Service Technician in Austin, TX to deliver on-site service, install, repair, and test equipment, and provide timely service reports. You will manage schedules and work with the technical team to meet customer needs.

The role requires strong communication, troubleshooting skills, and flexibility to work various shifts. You will build lasting customer relationships and contribute to satisfaction and retention.