Field Service Technician: On-Site & Remote Support

Diebold Nixdorf, Incorporated; Sacramento (CA); On-site; USD 30,307 - 38,572; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug, and maintain hardware and software at customer locations, ensuring satisfaction with service delivery and product functionality.

The role requires 1–2 years of field service experience, a valid driver’s license, and strong communication skills. Training is provided, and duties include on-site inspections, installations, and preventive maintenance with some travel and on-call eligibility.

Qualifications

• Education or equivalent work experience required.
• 1–2 years of Field Services experience or equivalent.
• Good written and verbal communication skills.
• Driver’s license and driving record that satisfies fleet requirements.

Responsibilities

• Installs, debugs and maintains product and component hardware and software at customer sites.
• Perform hardware repairs at a component level and configure/install software.
• Schedule services and complete required paperwork with customers.
• Provide exceptional customer service and ensure understanding of product functionality.

Skills

Customer service

Communication

Teamwork

Organizational skills

Problem solving

Driver’s license

Physical stamina

Willingness to travel

Education

Education or equivalent experience

Job description

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug, and maintain hardware and software at customer locations, ensuring satisfaction with service delivery and product functionality.

The role requires 1–2 years of field service experience, a valid driver’s license, and strong communication skills. Training is provided, and duties include on-site inspections, installations, and preventive maintenance with some travel and on-call eligibility.