Field Service Technician – On‑Site Identity Security Systems

Entrust Corporation

United States

On-site

USD 31,000 - 49,000

Full time

8 days ago

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Benefits offered by this job

Medical benefits from day 1

Paid time off and holidays

401k with company match

Annual incentive program

Job summary

Entrust is seeking a Field Service Technician for Knoxville, TN to deliver on-site maintenance and services for our security solutions. You will perform preventative and emergency maintenance, diagnose issues, and ensure equipment at customer sites operates correctly.

The role requires lifting up to 70 lbs, driving to multiple sites daily, and working flexible hours with possible off-site assignments. Candidates should have electromechanical experience and strong problem solving.

Qualifications

High School Diploma/GED or equivalent.
Minimum of 2 year of electromechanical technician experience.
Proficient problem solving and troubleshooting skills.
Proficient with PC’s, current operating systems and relevant software applications.
For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work.
Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations.
Willingness to be on-call.
Ability to lift to 70 lbs. and spend the majority of the shift sitting, bending, stooping, walking, etc.
Valid and active drivers license, insurability if applicable for the role.
Overtime is required as needed.

Responsibilities

Perform high quality preventative and emergency maintenance services on Entrust equipment.
Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include: Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing.
Day-to-day repairs may consist of: Cleaning rollers, sensors, cavities and such as required.
Calibrating sensors, data read/write devices, application pressure, etc.
Evaluation/replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.).
Evaluation/replacement of temperature/ proximity/ position sensors.