Field Service Technician - Knoxville, TN

Entrust; Shakopee (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits from day 1

Paid time off

Holidays & floating holidays

401k with company match

Annual incentive program (bonus)

Job summary

Entrust, headquartered in Minnesota, is expanding its Field Service Technician team in Knoxville, TN. The role focuses on providing on-site maintenance, repairs, and proactive care for Entrust equipment at customer sites.

The ideal candidate will have electromechanical experience, strong troubleshooting skills, and the ability to work independently across diverse client environments. Occasional travel and on-call duties are required.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years electromechanical technician experience.
• Strong problem solving and troubleshooting skills.
• Proficient with PCs and common software.
• Willingness to travel to customer sites daily and be on-call.

Responsibilities

• Perform preventive and emergency maintenance on Entrust equipment.
• Test, diagnose, and resolve issues on systems at customer sites.
• Drive to customer sites daily and document service activity.
• Interact with customer operations staff and maintain strong relations.
• Coordinate with dispatch and use ERP for inventory management.
• Assist less experienced personnel as needed.

Skills

Electromechanical

Troubleshooting

Problem solving

Documentation skills

Customer interaction

Education

High School Diploma/GED

Tools

ERP software

Job description

United States - Field

Full time

R004337

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity‑centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview:

WE ARE HIRING A FIELD SERVICE TECHNICIAN IN KNOXVILLE, TN!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Total Rewards:

• Medical Benefits from day 1
• Up to 4 weeks paid time off accrued within the 1st year.
• 6 paid company holidays + 6 paid floating holidays
• 401k with up to 6% company match
• Annual Incentive Program (bonus)

Responsibilities:

Electromechanical Emergency and Preventative Maintenance:

• Perform high quality preventative and emergency maintenance services on Entrust equipment
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:
• Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
• Day-to-day repairs may consist of:
• Cleaning rollers, sensors, cavities and such as required
• Calibrating sensors, data read/write devices, application pressure, etc.
• Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
• Evaluation/ replacement of temperature/ proximity/ position sensors
• Software adjustments for temperature, hardware positioning, etc.
• Utilizing repair and service manuals to troubleshoot card printer systems
• Utilizing test equipment such as voltmeter and laptop
• Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
• Maintain accurate and proper inventory levels utilizing the ERP platform as applicable
• Follow established processes for service activity reporting and call management
• Accept, organize, and respond to service calls utilizing a dispatch system
• Drive to customer sites daily to provide service and maintenance as applicable

Customer Interaction:

• Interact with customer operations staff
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
• Work to continually improve customer relations
• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values

Learning and Development:

• Participate in company sponsored personal development and quality initiatives
• Complete all company training and development courses required by Entrust
• Develop competency in required applications to confidently use diverse software and systems required by the operation
• Assist less experience personnel that require assistance with difficult repair problems
• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications:

Basic Qualifications:

• High School Diploma/GED or equivalent
• Minimum of 2 year of electromechanical technician experience
• Proficient problem solving and troubleshooting skills
• Proficient with PC’s, current operating systems and relevant software applications
• For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work
• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations
• Willingness to be on-call
• Ability