Field Service Technician - Office Systems & Printing

Konica Minolta Business Solutions Canada; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Konica Minolta currently has an exciting opportunity for an Office Systems Specialist. We seek a polished individual who can thrive in a fast-paced environment to service our award winning products, including analog and digital copiers, facsimiles, and multifunctional devices.

You will perform on-site maintenance, diagnostics, repairs and installations, troubleshoot networking issues on Windows/Mac, and travel locally to customer sites.

Qualifications

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Exhibit professional appearance and demeanor at all times.
• Teamwork; must work well with others
• Understands territory parts budget and inventory control
• Basic knowledge of Word and Excel.
• Minimum of High School diploma or GED required, Technical School training preferred.
• 2-4 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus
• Pass background, security and drug test.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must have reliable transportation and a valid driver's license.
• Ability to lift up to 50 pounds.

Responsibilities

• Perform full on-site maintenance, diagnostics, repairs and customer call assistance on KM MFP and printers & Non-KM printers HP, Lexmark, etc.
• Configure and troubleshoot networking issues on Windows/MAC OS, load print drivers, clone files, transfer address books, and perform firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining customer communication.
• Occasionally travel outside of the local area for training.
• Provide sales support as required (i.e. advising sales on problems accounts, service leads).
• Train customers on basic printing, scanning, copying functions.
• Responsible for maintaining accurate ASL truck inventory for designated territory.

Skills

Electrical/Mechanical aptitude

Printing familiarity

Windows/Mac OS networking

Time management

Professional appearance

Teamwork

Budget awareness

Word & Excel

High school diploma

N+ certification

IT certifications

Driver's license

Physical ability 50 lbs

Education

High School diploma or GED

Technical School training

Job description

Konica Minolta currently has an exciting opportunity for an Office Systems Specialist. We seek a polished individual who can thrive in a fast-paced environment to service our award winning products, including analog and digital copiers, facsimiles, and multifunctional devices.

You will perform on-site maintenance, diagnostics, repairs and installations, troubleshoot networking issues on Windows/Mac, and travel locally to customer sites.