Field Service & IT Systems Technician

Konica Minolta Business Solutions U.S.A., Inc.; City of Plattsburgh (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid training

Company provided laptop

Company provided phone

Comprehensive benefits including paid,

401k

Employee assistance

Tuition reimbursement

Job summary

Join Konica Minolta as an Office Systems Specialist and help service and repair printing equipment, troubleshoot connectivity, and support customers on-site. You will gain hands-on and computer-based training, with opportunities to grow in IT networks and cloud services.

The role includes travel to customer sites, carrying tools, and maintaining strong customer relationships, while using diagnostic equipment and software to resolve issues. A HS diploma and reliable transport are required.

Qualifications

• 0-2 years experience servicing/repairing equipment.
• High School Diploma/GED or equivalent experience.
• Reliable transportation; some networking experience.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products: diagnostics, break/fix, installation and troubleshoot connectivity.
• Use and maintain tools and gauges to repair production machinery.
• Drive to customer sites within territory and inform customers on scheduling.
• Develop professional relationships and ensure customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting, and productivity.
• Log service visits and update client accounts; collaborate with Account Management to resolve issues.

Skills

Technical diagnostics

Maintenance

Customer service

Networking basics

Education

High School Diploma/GED

Tools

Diagnostic tools

Job description

Join Konica Minolta as an Office Systems Specialist and help service and repair printing equipment, troubleshoot connectivity, and support customers on-site. You will gain hands-on and computer-based training, with opportunities to grow in IT networks and cloud services.

The role includes travel to customer sites, carrying tools, and maintaining strong customer relationships, while using diagnostic equipment and software to resolve issues. A HS diploma and reliable transport are required.