Field Service Technician: Office Systems I

Konica Minolta Business Solutions U.S.A., Inc.; Las Vegas (NV); On-site; USD 42,000 - 55,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. seeks an Office Systems Associate I for on-site field service in Las Vegas. You will perform on-site maintenance, diagnostics, repairs, and customer support on KM MFPs and third-party printers, with occasional training travel and installations.

The role requires electrical/mechanical aptitude, strong time management, and excellent written and verbal communication. A high school diploma (GED) is required, with technical training preferred.

Qualifications

• Must possess electrical/mechanical aptitude.
• Excellent time management skills and ability to prioritize activities.
• Professional appearance and demeanor at all times.
• Excellent verbal and written communications skills.
• Teamwork; must work well with others.
• Understands territory parts budget and inventory control.
• Basic knowledge of Word and Excel.
• Minimum of High School diploma or GED required, Technical School training preferred.
• 0 -1 year experience related to technical/repair of business equipment.
• Certified or working towards certification of N+ or equivalent.

Responsibilities

• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.).
• Equipment installation/de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and perform firmware upgrades.
• Travel locally to customer sites and manage territory work volume with high customer communication and satisfaction.
• Occasionally travel outside local area for training.
• Communicate with management on customer or field issues.
• Complete training classes and service those products effectively, seeking assistance when needed.
• Maintain productivity metrics (85%+ after 6 months).
• Use company assets to access service literature and manuals.

Skills

Electrical aptitude

Time management

Verbal and written communication

Teamwork

Word & Excel

Education

High School diploma or GED

Technical School training preferred

Job description

Konica Minolta Business Solutions U.S.A., Inc. seeks an Office Systems Associate I for on-site field service in Las Vegas. You will perform on-site maintenance, diagnostics, repairs, and customer support on KM MFPs and third-party printers, with occasional training travel and installations.

The role requires electrical/mechanical aptitude, strong time management, and excellent written and verbal communication. A high school diploma (GED) is required, with technical training preferred.