Field Service Technician

EDGE Business Systems; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

EDGE Business Systems seeks a customer-focused Field Service Technician to support Dalton, GA and Chattanooga, TN markets. You will install, diagnose, repair, and maintain office technology including multifunction printers, copiers, scanners, and networked equipment.

Strong communication and hands-on technical skills are essential for on-site customer service. The role requires 5+ years in servicing office devices, with knowledge of Windows, drivers, TCP/IP, and print configurations.

Qualifications

• 5+ years experience servicing copiers, multifunction printers, or similar office equipment.
• Strong mechanical, electrical, computer, or networking abilities preferred.
• Working knowledge of Windows OS, printer drivers, TCP/IP networking, scanning, and email configuration.

Responsibilities

• Diagnose, repair, and maintain office printers, copiers, scanners, and related equipment.
• Respond to service calls promptly and meet four-hour response-time goals.
• Install new equipment and confirm all functions operate correctly.
• Connect devices to networks and assist with basic print/workflow configuration.
• Troubleshoot mechanical, electrical, software, connectivity, and print-quality issues.

Skills

Field service

Copier repair

Networking TCP/IP

Windows OS

Communication

Tools

e-automate

Printer drivers

Job description

Company Description

EDGE Business Systems empowers organizations with advanced document technology and managed print solutions focused on efficiency, security, and performance. With over a century of combined industry experience, the team delivers tailored solutions that streamline workflows, reduce costs, and increase productivity. The company has earned recognition on the Inc. 5000 and ENX Magazine’s Elite Dealers lists and maintains industry-leading Net Promoter Scores for customer satisfaction. EDGE partners with top manufacturers to provide best-in-class multifunction printers, production equipment, digital displays, interactive boards, and document security solutions, all backed by expert guidance and responsive service. By combining technology, service, and expertise, EDGE helps businesses work smarter and more effectively.

Position Summary

EDGE Business Systems is seeking an experienced and customer-focused Field Service Technician to support our customers throughout the Dalton, Georgia, and Chattanooga, Tennessee markets.

The technician will be responsible for installing, maintaining, diagnosing, and repairing office technology, including multifunction printers, copiers, scanners, and network-connected printing equipment. The ideal candidate will combine strong mechanical and technical abilities with excellent communication and customer-service skills.

Primary Responsibilities

• Diagnose, repair, and maintain multifunction printers, copiers, scanners, and related office equipment.
• Respond to service calls promptly and work toward meeting EDGE’s four-hour response-time goal.
• Perform preventive maintenance according to manufacturer specifications.
• Install new equipment and confirm that all accessories and functions operate correctly.
• Connect devices to customer networks and assist with print, scan, and basic workflow configuration.
• Troubleshoot mechanical, electrical, software, connectivity, and print-quality issues.
• Maintain an accurate inventory of assigned parts, supplies, and service tools.
• Complete service-call documentation accurately and promptly.
• Record meter readings, equipment conditions, parts used, and work performed.
• Escalate complex technical issues when additional support is required.
• Communicate clearly with customers regarding repairs, equipment status, and recommended next steps.
• Identify equipment that may require replacement because of age, condition, or service history.
• Maintain a clean, organized, and professional company vehicle.
• Participate in manufacturer training and maintain required technical certifications.
• Support equipment deliveries, installations, relocations, and customer training when needed.
• Follow all company safety procedures and customer-site requirements.

Qualifications

• 5+ Years experience servicing copiers, multifunction printers, or similar office equipment.
• Mechanical, electrical, computer, or networking experience is strongly preferred.
• Working knowledge of Windows operating systems, printer drivers, TCP/IP networking, scanning, and email configuration.
• Ability to read service manuals, technical documentation, and equipment diagrams.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Professional appearance and a customer-first attitude.
• Ability to work independently while remaining accountable to the service team.
• Ability to manage multiple service calls and priorities throughout the day.
• Valid driver’s license and an acceptable driving record.
• Ability to pass applicable background and drug-screening requirements.

Preferred Experience

• Manufacturer training or certifications from Canon, Xerox, Lexmark, KIP, or other office-technology manufacturers.
• Experience with e-automate or a comparable field-service management platform.
• Experience supporting Fiery controllers, print-management applications, or automated meter and toner systems.
• Basic understanding of Microsoft 365, SMB scanning, SMTP, address books, and network security requirements.

Physical Requirements

• Ability to lift and carry up to 50 pounds safely.
• Ability to bend, kneel, reach, stand, and work around office equipment for extended periods.
• Ability to use hand tools, diagnostic equipment, and service documentation.
• Ability to drive regularly throughout the Dalton and Chattanooga service territory.
• Occasional travel outside the primary territory may be required.

Performance Expectations

The successful candidate will be expected to:

• Provide professional and courteous customer service.
• Maintain strong first-call completion and equipment-uptime results.
• Arrive prepared with the appropriate tools, parts, and technical information.
• Keep customers and management informed when repairs require additional parts or follow-up.
• Complete service records accurately and on time.
• Protect customer information and follow all company security policies.
• Represent EDGE Business Systems professionally at every customer location.

Why Join EDGE Business Systems?

EDGE Business Systems is committed to delivering dependable technology and exceptional customer service. Our technicians are supported through ongoing training, experienced leadership, and a team-oriented service environment. This position offers an opportunity to build a long-term career with a growing organization while supporting customers throughout Northwest Georgia and Southeast Tennessee.

Equal Opportunity Statement

EDGE Business Systems is an equal-opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.