Field Service Technician — Metrology Systems (Remote/Travel)

L.S. Starrett Company; Oregon; Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability coverage

Life insurance

Paid time off and holidays

401(k) with employer matching

Professional development

Job summary

Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc. seeks a Field Service Technician to install, calibrate, troubleshoot, and repair advanced measurement systems at customer sites.

You will provide on-site and remote technical support, train customers, and maintain service documentation. The role requires strong mechanical/electrical troubleshooting, excellent problem-solving, and the ability to work independently while coordinating with sales and engineering teams.

Qualifications

• Associate degree or equivalent technical experience required.
• Experience working with industrial equipment and precision instrumentation is expected.
• Willingness to travel frequently, including overnight stays, is required.

Responsibilities

• Install, set up, calibrate, and validate advanced precision measurement equipment at customer facilities.
• Perform preventive maintenance, diagnose equipment issues, and complete necessary repairs.
• Troubleshoot mechanical, electrical, software, and application-related problems.
• Provide on-site and remote technical assistance to customers.
• Train customers on equipment operation, software functionality, and best practices.
• Complete accurate service reports, expense reports, time records, and technical documentation.
• Maintain company tools, testing equipment, and assigned service inventory.
• Collaborate with Sales, Engineering, Product Specialists, and distributors to resolve technical issues and improve customer satisfaction.
• Support trade shows, product demonstrations, and technical training events as needed.
• Identify opportunities for equipment upgrades, retrofits, and replacements.
• Follow company safety, quality, cybersecurity, and customer-site requirements.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Technical documentation

Customer service

Independent worker

Adaptability

Safety conscious

Education

Associate degree in Electronics/Engineering Technology/Mechatronics/Industrial Technology or related field

Job description

Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc. seeks a Field Service Technician to install, calibrate, troubleshoot, and repair advanced measurement systems at customer sites.

You will provide on-site and remote technical support, train customers, and maintain service documentation. The role requires strong mechanical/electrical troubleshooting, excellent problem-solving, and the ability to work independently while coordinating with sales and engineering teams.