Field Service Technician- Locator

WOW!; Livonia (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

WOW! is hiring a Utility Locator in Livonia, MI to locate buried cables using a metallic locating device and support broadband installations from the consumer drop to exterior tap location.

The role requires reading maps and system prints, performing measurements with tapes, using underground locator and TDRA testing gear, and maintaining safety and professional standards on job sites, including evenings or weekends as needed.

Qualifications

• Able to present technical information to a non-technical audience.
• Able to work independently.
• Able to accurately measure distances using tapes and other measure devices.
• Able to use assigned testing equipment including but not limited to underground locator and TDRA.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues.
• Able to read street maps and system prints.
• Able to work flexible hours as required, including evenings, weekends and on-call shifts.
• Must have a valid drivers license and good driving record.

Responsibilities

• Prioritizes and completes locating work in a timely fashion according to scheduling requirements.
• Reads maps and system prints to determine where located jobs will be completed.
• Communicates work inquiries and results by email with supervisor, contractor or relevant parties.
• Assures system security by terminating unused ports and tag drops and locking pedestals.
• Takes voltage measurements and uses testing equipment.
• Maintains professional appearance and behavior at all times.
• Maintains attendance and vehicle in proper working order per policy.
• Trains employees as required.
• Performs other duties as assigned by WOW!.

Skills

Technical communication

Independent worker

Distance measurement

Testing equipment

Office equipment

Escalation handling

Maps & prints reading

Flexible hours

Valid driver's license

Education

High school diploma or GED

Tools

Underground locator

TDRA

Job description

WOW is Hiring a Utility Locator!Summary:Primary responsibility is using metallic cable coding locating device to identify existing plan. As trained, installs and repairs broadband communication system in compliance with company technical standards from consumer device to exterior tap location.Duties and Responsibilities:Essential duties and responsibilities include but are not limited to those listed below:Prioritizes and completes locating work in timely fashion, consistent with WOW’s or contractor’s scheduling requirementsReads maps and system prints to determine where located jobs will be completedCommunicates work inquiries and work results in timely fashion (usually by e-mail) with supervisor, contractor or other relevant partiesAssures system security by terminating unused ports and tag drops and locking pedestalsTakes voltage measurementsUnderstands/applies FCC and NESC technical standardsIdentifies and reports all incidents of noncompliance (FCC, NESC, OSHA, and WOW standards)Completes all tasks to WOW! quality standardsMaintains professional appearance and behavior at all timesMaintains excellent attendanceMaintains motor vehicle in proper working order per company policy, including equipment & toll inventory, vehicle security and vehicle maintenanceTrains employeesAttends to other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Able to present technical information to a non-technical audienceAble to work independentlyAble to accurately measure distances using tapes and other measure devicesAble to use assigned testing equipment including but not limited to underground locator and TDRAble to operate office equipment, fax, copier, etcAble to handle escalations and time-critical issuesAble to read street maps and system printsAble to work flexible hours as required, including evenings, weekends and on-call shiftsMust have a valid drivers license and good driving recordEducation/Experience:Position requires a high school diploma or GEDComputer Skills:Basic computer skills; internet and email are required.Physical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work while standing most of the timeAbility to walk or work over all types of terrain, in all types of weatherAbility to carry tools and equipmentAbility to work in tight spaces while bending, twisting and reachingAbility to carry, climb, and operate extension ladder (approx 28 feet and 75 lbs)Ability to differentiate between different sizes and colors wiresAbility to perform work in elevated places (i.e., roofs, and utility poles)Ability to use drills, hammers, wrenches, screwdrivers and other hand toolsAbility to work with small componentsAbility to use close vision, peripheral vision and adjust focusAbility to work in poorly vented areas, such as attics, in extreme temperaturesAbility to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and graspAbility to life up to 90 poundsAbility to operate computer and test equipmentAbility to work safely near power lines and electrical equipmentAbility to drive company vehicles in a safe mannerWOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employerAll qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran