Field Service Technician - Liquid Processing (75% Travel)

Gea Group

Oakdale (MN)

On-site

USD 43,000 - 62,000

Full time

6 hours ago

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Benefits offered by this job

Medical, dental, and vision coverage (

12 paid holidays + flexible floating =

136 hours PTO

7% 401(k) employer match

Tuition reimbursement

Wellness incentive program

Employee Assistance Program

Flexible Health Savings and Spending

Job summary

GEA Group is seeking a Field Service Technician based in the United States to install, commission and service liquid processing and food systems. You will troubleshoot on-site and remotely, support service sales and CSR for quotes, and maintain strong customer relationships across projects.

Travel up to 75% is required and a valid driver’s license is essential. Experience with Rockwell PLC/HMI and UHT/aseptic processes is preferred, with competitive benefits and opportunities within a global

Qualifications

High school diploma or equivalent required.
5+ years’ experience in a similar position to include Rockwell PLC and HMI experience.
Liquid Processing, UHT and aseptic experience preferred.
Ability to read and understand instruction manuals, P&IDs, assembly drawings, PLC and HMI code, troubleshoot software, electrical, and mechanical problems.
Skilled with hand and power tools for installing and servicing automated machinery.
Proficient with Microsoft products including Word, Excel, Outlook, etc.
Fluent in English both verbally and written.
Able to work independently with minimal supervision but also work as part of a team.

Responsibilities

Assist with installation and commissioning of liquid processing and food projects.
Support customers both remote and on site with troubleshooting mechanical and process issues.
Support Service Sales, and CSR’s for quoting and execution of SLA’s, Emergency Service, Spare Parts, Upgrade and Modernization, etc.
Specification of process equipment including size and materials of construction.
Assist with designing, estimating, and executing service projects as necessary.
Solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.
Solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).
Support customers in process optimization and product quality improvements.
Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.
Submits all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.
Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.
Meets with customer at site to go over the nature of the service visit prior to beginning work.
Meets with customer at site to review work completed and discuss any next steps.
Provide accurate estimates of labor times to complete service visits / rebuilds.
Provide simple operator training to customers for proper operation, preventive maintenance.
Assist with recommendations for improved tools, procedures, etc for the service operations.
Adheres to OSHA, company safety policies, procedural guidelines and works in a consistently safe manner.
Must have a valid driver’s license.
Ability to travel up to 75%.
Performs other duties as assigned.