Field Service Technician – License Plate & Printing Equipment

Neumo; Fort Wayne (IN); On-site; USD 30,000 - 39,000; Full time

Job summary

Neumo in Fort Wayne, IN, seeks a hands-on License Plate Technician to install, repair, and troubleshoot hardware used in license plate production and fulfillment. You will diagnose mechanical, electrical, and network issues to minimize downtime and support field service at multiple sites.

The role requires independent work across manufacturing environments, with travel to customer sites on short notice and occasional evenings/weekends.

Qualifications

• Hands-on mechanical or electromechanical experience required; experience with industrial printing equipment or production machinery preferred.
• Experience reading and interpreting technical manuals, schematics, or wiring diagrams.
• Basic understanding of networking concepts (IP addressing, VPN) preferred.

Responsibilities

• Install, test, diagnose, repair, and maintain license plate and registration printers, blanking lines, mail insert equipment, and related production machinery across multiple state facilities.
• Identify, troubleshoot, and resolve hardware-, software-, and network-related problems encountered directly by customers or escalated by the Customer Care Department.
• Serve as the Second Level Escalation point for Customer Care, providing direct customer-facing technical support when issues exceed standard support capacity.
• Minimize equipment downtime by proactively identifying potential failures and performing preventive maintenance.
• Identify and implement cost-saving improvements to existing manufacturing and fulfillment techniques.
• Assist Support teams and Business Analysts with new and existing projects.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Network troubleshooting

Technical documentation

Education

High school equivalency

Tools

Industrial printing equipment

Production machinery

Job description

Neumo in Fort Wayne, IN, seeks a hands-on License Plate Technician to install, repair, and troubleshoot hardware used in license plate production and fulfillment. You will diagnose mechanical, electrical, and network issues to minimize downtime and support field service at multiple sites.

The role requires independent work across manufacturing environments, with travel to customer sites on short notice and occasional evenings/weekends.