Field Service Technician Level 3

Key Technology; Illinois; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

HSA options

Telemedicine

Long-term Disability

Life and AD&D

401(k) matching

Employee discounts

EAP

Job summary

Duravant is seeking a Field Service Technician to perform client-site installations, commissioning, and preventive maintenance for its lifecycle services. You will troubleshoot PLCs, servo drives, and HMIs while documenting activities for continuous improvement.

The role requires a strong mechanical and electrical background, travel up to 80%, and a HS diploma with preferred Mechatronics/EE credentials. Local Chicagoland-area applicants preferred.

Qualifications

• Field service roles involve installations, commissioning and preventive maintenance.
• Ability to interpret mechanical and electrical schematics for service.
• Experience with PLCs and servo drives is highly preferred.
• Willingness to travel up to 80% across regional/national/international locations.

Responsibilities

• Conduct field service calls at customer sites for installations and upgrades.
• Troubleshoot mechanical/electrical issues and calibrate PLCs and HMIs.
• Document service activities accurately and timely.
• Provide feedback to quality engineering for improvements.
• Collaborate in cross-training with other Duravant companies.

Skills

Travel flexibility

PLC programming

Electrical skills

Mechanical skills

Troubleshooting

Cross-functional teamwork

Education

High School Diploma

Mechatronics degree (AS/BS)

Electrical/Electronics degree

Tools

AB CompactLogix

PanelView

HMI programming

VFD configuration

Servo drive systems

Job description

** This is a position for candidates within an hour of the Chicagoland area. **

Duravant’s Life Cycle Services division requires all Field Service Technicians to travel to customer sites to perform total equipment lifecycle management services. This includes installations, preventative maintenance, start-up/commissioning, troubleshooting issues, and provide upgrades/modernizations.

Duravant Field Service Technician:

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services.
• Perform mechanical, electrical, troubleshooting for PLC programs and servo drive configuration.
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates.
• Responsible for timely and accurate documentation of all service activities.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Participate in cross-training and cross-functional teams with other Duravant operating companies.

• Degree of knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components.
• Ability to interpret complex technical information involving mechanics and electronics, including schematics and mechanical engineering documentation.
• Knowledge of AB CompactLogix and various other PLCs knowledge/experience in operation, troubleshooting, and modifications.
• AB PanelView and various types of HMI programming and troubleshooting.
• Variable Frequency Drive (VFD) parameter configuration and programming.
• Depth-full understanding of Servo drive motor systems and configuration.

Duravant Field Service Technician Job Requirements:

• High School Diploma or equivalent required.
• Associate or bachelor’s degree in Mechatronics is desired.
• EE, EET, EECS or Industrial Electronics degree is a plus
• 2+ years of experience in the maintenance, installation and troubleshooting of large capital equipment required.
• Strong mechanical and electrical background required.
• Solid understanding and programming of PLCs is a plus.
• Must have a valid driver's license, valid passport, and a good driving record.
• Travel extensively, up to 80% this can be regionally, nationally, or internationally

Duravant Field Service Technician benefits:

• Time and half on weekends
• Shared company-paid premium health benefits with buy-up options.
• Health Savings Account (HSA) options
• Company-paid telemedicine program.
• Company paid Long-term Disability Plan and Basic Life and AD&D.
• 401(k) employer matching plan.
• Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
• Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.