Field Service Technician Level 2

Foodmate, a Duravant Company; Springdale (AR); On-site; USD 41,328 - 52,348; Full time

Benefits offered by this job

Time and a half on weekends

Company truck

Shared premium health benefits

Health Savings Account options

Company paid telemedicine program

401(k) employer-matching plan

Company discount program

Employee Assistance Program

Job summary

A leading machinery manufacturing company is seeking a full-time Field Service Technician based in Springdale, AK. Responsibilities include conducting field service calls, performing installations, troubleshooting equipment, and ensuring high customer satisfaction. Candidates should have at least 1 year of experience in large capital equipment maintenance and possess strong mechanical and electrical skills. Benefits include health options, a company truck, and a 401(k).

Qualifications

• 1+ years of experience in maintenance, installation, and troubleshooting of large capital equipment.
• Strong mechanical and electrical background.
• Valid driver's license and good driving record required.

Responsibilities

• Conduct field service calls to provide installation and technical support.
• Perform mechanical and electrical troubleshooting for PLC programs.
• Ensure timely documentation of all service activities.

Skills

Mechanical skills

Electrical troubleshooting

PLCs knowledge

Hydraulic systems

Pneumatic components

Technical documentation interpretation

Education

High School Diploma or equivalent

Associate or bachelor's degree in Mechatronics

EE, EET, EECS, or Industrial Electronics degree

Job description

Foodmate, a Duravant Company

Base pay range: $30.00/hr - $38.00/hr

This role is for candidates within an hour of Springdale, AK.

Duravant’s Life Cycle Services division requires all Field Service Technicians to travel to customer sites to perform total equipment lifecycle management services. This includes installations, preventative maintenance, start‑up/commissioning, troubleshooting issues, and providing upgrades/modernizations.

Duravant Field Service Technician

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services.
• Perform mechanical, electrical, troubleshooting for PLC programs and servo drive configuration.
• Achieve service delivery goals including response time, first‑time fix, and customer satisfaction rates.
• Responsible for timely and accurate documentation of all service activities.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Participate in cross‑training and cross‑functional teams with other Duravant operating companies.

Duravant Field Service Technician Competencies

• Degree of knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components.
• Ability to interpret complex technical information involving mechanics and electronics, including schematics and mechanical engineering documentation.
• Knowledge of AB CompactLogix and various other PLCs, experience in operation, troubleshooting, and modifications.
• AB PanelView and various types of HMI programming and troubleshooting.
• Variable Frequency Drive (VFD) parameter configuration and programming.
• Depth‑full understanding of servo drive motor systems and configuration.

Duravant Field Service Technician Job Requirements

• High School Diploma or equivalent required.
• Associate or bachelor’s degree in Mechatronics is desired.
• EE, EET, EECS or Industrial Electronics degree is a plus.
• 1+ years of experience in the maintenance, installation and troubleshooting of large capital equipment required.
• Strong mechanical and electrical background required.
• Solid understanding of troubleshooting PLCs is a plus.
• Must have a valid driver's license, valid passport, and a good driving record.
• Travel extensively, up to 80% – this can be regionally, nationally, or internationally.

Duravant Field Service Technician Benefits

• Time and half on weekends.
• Company truck.
• Shared company‑paid premium health benefits with buy‑up options.
• Health Savings Account (HSA) options.
• Company‑paid telemedicine program.
• Company paid Long‑term Disability Plan and Basic Life and AD&D.
• 401(k) employer‑matching plan.
• Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
• Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Manufacturing, Production, and Engineering

Industries: Machinery Manufacturing, Facilities Services, and Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Foodmate, a Duravant Company by 2x.

Get notified about new Field Service Specialist jobs in Springdale, AR.