Field Service Technician Laser

Amada America, Inc.; Concord (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Amada America, Inc. seeks a field service technician to support customers with laser cutting machines, with or without automation. The role covers installation, service, and ongoing learning about new machines and technologies.

The position includes regular travel within Northern California and Northern Nevada to ensure customer satisfaction and proper machine operation. Responsibilities include completing installations, generating service reports, and coordinating with departments for issue

Qualifications

• Experience with mechanical, electrical, and hydraulic systems.
• Proficient in using hand tools and electrical test equipment.
• Strong written and verbal communication; professional customer interactions.

Responsibilities

• Complete installation of machines and any automation components.
• Follow up with internal departments to ensure customer satisfaction.
• Submit weekly service and expense reports and necessary technical documentation.
• Maintain excellent customer and colleague relations; ensure smooth information flow.
• Manage internal paperwork such as urgent part requests and purchase requisitions.
• Travel regularly to customer sites; document service activities.

Skills

Mechanical systems

Electrical systems

Hydraulics

Use of hand tools

Volt/Ohm meter

Oscilloscope

Windows OS

Written & verbal communication

Customer relations

Tools

Volt/Ohm meter

Oscilloscope

Windows OS

Job description

To support customers with (but not limited to Laser Cutting Machines with and without Automation. This includes installation and service. Provides field service to ensure customer satisfaction. Take continuing education on new machines and technologies. Not exclusive to the same functions as other Amada machines. Region will encompass Northern California and Northern Nevada.

ESSENTIAL FUNCTIONS

• Complete all aspects of the installation:
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action.

NON-ESSENTIAL FUNCTIONS

• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

REPORTING RELATIONSHIP

Area and Regional Service Managers

SUBORDINATE STAFF

None

KNOWLEDGE

• Mechanical systems
• Electrical systems
• Hydraulics

SKILLS

• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Excellent written and verbal communication.
• Excellent relational skills (with customers, coworkers (senior and junior), and management).

TRAVEL

Routine travel, with overnight and weekend stays as needed.

• Ability to work harmoniously with others.
• Ability to accept and follow instructions; able to follow the chain of command.
• Ability to support a positive, "can-do" attitude.
• Ability to work alone and without direct supervision.
• Ability to take initiative, ownership, and be initiative-taking.
• Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just "good enough".
• Able to redirect quickly if needed.
• I am motivated and have self-initiative.
• Engaged.
• Teachable.

LIFTING: Average Weight: 50 lb.Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.