Field Service Technician Laser

Amada America, Inc.; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Amada America, Inc. is seeking a skilled service technician based in Austin, TX. The role involves completing installations, traveling as needed, compiling weekly service and expense reports, and maintaining strong customer and team relationships.

You will use mechanical, electrical, and hydraulic systems knowledge along with tools like oscilloscope and voltmeter. Strong communication and initiative are essential for success in this position.

Qualifications

• Experience with mechanical, electrical, and hydraulic systems.
• Ability to safely use hand tools, voltmeter, and oscilloscope.
• Strong written and verbal communication skills.
• Ability to work with customers and management.
• Must be self-motivated and able to work with minimal supervision.
• Willingness to travel routinely.

Responsibilities

• Complete all aspects of the installation.
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.).
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action.
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

Skills

Mechanical systems

Electrical systems

Hydraulics

Oscilloscope

Volt/Ohm meter

Windows OS

Communication

Customer relations

Team collaboration

Initiative

Attention to detail

Self-motivation

Job description

Description

ESSENTIAL FUNCTIONS:

• Complete all aspects of the installation
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action.
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

REPORTING RELATIONSHIP:

• Area and Regional Service Managers

SUBORDINATE STAFF:

• None

SKILLS:

• Mechanical systems
• Electrical systems
• Hydraulics systems
• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Excellent written and verbal communication.
• Excellent relational skills (with customers, coworkers (senior and junior), and management).
• Ability to work harmoniously with others.
• Ability to accept and follow instructions; able to follow the chain of command.
• Ability to support a positive, "can-do" attitude.
• Ability to work alone and without direct supervision.
• Ability to take initiative, ownership, and be initiative-taking.
• Thorough and pays attention to detail.Takes an approach of doing a task correctly, not just "good enough".
• Able to redirect quickly if needed.
• Must be highly motivated and have self-initiative.
• Must remain engaged at all times.
• Must be teachable.

TRAVEL:

• Routine travel, with overnight and weekend stays as needed.

LIFTING:

• Average Weight: 50 lb.Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.