Field Service Technician - Large-Format Printing

RPG Squarefoot Solutions; Jessup (Lackawanna County); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Laptop and phone provided

PTO

Sick leave

Floating holidays

Job summary

Reprographic Products Group (RPG) is a field-based company seeking a hands-on Field Service Technician for large-format printers, plotters, scanners, and related equipment across the DC, Maryland, Virginia, Delaware, and Pennsylvania region.

You will troubleshoot, install parts and updates, and provide professional customer service at customer sites, with a company-provided vehicle and tools. Training is offered for the right candidate with strong mechanical aptitude.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to learn unfamiliar equipment and technology quickly.
• Comfortable working independently in a field service environment.

Responsibilities

• Perform scheduled maintenance and emergency service on wide-format printing and imaging equipment.
• Diagnose mechanical, electrical, hardware, software, networking, and print-quality issues.
• Install parts, software, firmware updates, and equipment as needed.
• Work independently at customer locations while staying connected with the service team.
• Provide professional customer service to commercial, AEC, and federal customers.
• Complete accurate service documentation and follow through on service issues.
• Travel throughout the DC, Maryland, Virginia, Delaware, and Pennsylvania service region as needed.

Skills

Mechanical aptitude

Troubleshooting

Independent work

Communication skills

Computer literacy

Learning new equipment

Tools

Microsoft Teams

Diagnostic resources

Technical documentation

Job description

Reprographic Products Group (RPG) is a field-based company seeking a hands-on Field Service Technician for large-format printers, plotters, scanners, and related equipment across the DC, Maryland, Virginia, Delaware, and Pennsylvania region.

You will troubleshoot, install parts and updates, and provide professional customer service at customer sites, with a company-provided vehicle and tools. Training is offered for the right candidate with strong mechanical aptitude.