Field Service Technician — Kiosk & Retail Tech (Travel)

The Hillman Group; Louisville (KY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Car allowance

Corporate gas card for business travel

Cell phone reimbursement

Health, dental, vision, life, and 401k

Employee Stock Purchase Plan

Paid vacation and PTO

Stable schedule ~40 hours/week

Job summary

The Hillman Group’s Robotics & Digital Solutions (RDS) team is hiring a Field Service Technician in Louisville, KY. You will travel up to 80% to service 50+ kiosks across Kentucky, performing preventive maintenance, repairs, and installations while building strong retailer relationships.

You will troubleshoot, restock, and ensure uptime, with a focus on customer satisfaction and proactive problem-solving. This role offers competitive pay, benefits, and room to grow technical skills.

Qualifications

• High School Diploma or GED is required.
• Valid driver’s license with an excellent driving record.
• Reliable transportation with active automobile insurance.
• Comfortable using hand tools and troubleshooting mechanical equipment.
• Strong communication and customer service skills.
• Ability to work independently and manage a service territory.
• Basic computer skills including Outlook, Word, and Excel.

Responsibilities

• Perform routine maintenance and restocking of kiosk machines.
• Troubleshoot and repair kiosks to maximize uptime and customer satisfaction.
• Respond to service calls and perform on-site repairs.
• Install new kiosks and replace or upgrade existing equipment.
• Monitor kiosk performance and resolve connectivity or power-related issues.
• Manage inventory and replacement parts within your assigned territory.
• Partner with store personnel to maintain strong business relationships.
• Identify opportunities to improve revenue through better machine placement and service execution.

Skills

hand tools troubleshooting

communication

customer service

independent work

basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Hillman Group’s Robotics & Digital Solutions (RDS) team is hiring a Field Service Technician in Louisville, KY. You will travel up to 80% to service 50+ kiosks across Kentucky, performing preventive maintenance, repairs, and installations while building strong retailer relationships.

You will troubleshoot, restock, and ensure uptime, with a focus on customer satisfaction and proactive problem-solving. This role offers competitive pay, benefits, and room to grow technical skills.