Field Service Technician – IT Managed Services

Adair Technology LLC; Owasso (OK); On-site; USD 30,000 - 41,000; Full time

Job summary

Adair Technology LLC in Owasso, OK is hiring a Field Service Technician to handle escalated tickets, travel onsite within 30 miles to resolve issues our support desk can't fix remotely, assist with new installations and client onboardings.

You'll support Windows 10/11 desktops, Windows Server, and Azure AD, configure Conditional Access and MFA policies, and work with senior engineers to diagnose and resolve issues while maintaining clear documentation and professional client communication.

Qualifications

• 2+ years of desktop support experience (Windows 10/11).
• Familiar with Windows Server and Microsoft Entra ID (Azure AD).
• Experience configuring Conditional Access and MFA/security policies.
• Reliable transportation and a valid driver's license.

Responsibilities

• Respond to and resolve escalated tickets and direct client issues.
• Travel to client sites within 30 miles to diagnose hardware/network issues.
• Provide desktop support for Windows 10/11, imaging, peripherals, and apps.
• Assist with Windows Server patching, admin, and troubleshooting.
• Manage identities in Azure AD: onboarding, group assignments, licenses.
• Configure and maintain security policies: Conditional Access and MFA.
• Document all work in the ticketing system clearly.
• Communicate with non-technical clients, setting expectations.
• Escalate to senior engineers when needed.

Skills

Desktop support

Windows 10/11

Azure AD

Conditional Access

MFA setup

Driver's license

Job description

Owasso, OK | Full-Time or Part-Time | $22–$30/hr

Adair Technology LLC is a growing IT managed services provider supporting small businesses — mostly manufacturers, law offices, and accounting firms — in a Microsoft-based environment. We're hiring a Field Service Technician to handle escalated support tickets and travel onsite (within 30 miles) to resolve issues our support desk can't fix remotely, new installations/projects, and client onboardings.

You'll need:

• 2+ years of desktop support experience (Windows 10/11)
• Working familiarity with Windows Server
• Experience with Microsoft Entra ID (Azure AD) — user management, licensing
• Understanding of Conditional Access and MFA/security policy setup
• Reliable transportation and a valid driver's license

Nice to have: some Apple macOS/iOS experience.

Occasional after-hours/on-call required and compensated. Open to both full-time and part-time candidates, with real growth potential as our team expands.

What You'll Do

• Respond to and resolve tickets escalated from the support desk, as well as issues reported directly by clients
• Travel to client sites (manufacturers, law offices, and other small businesses) to diagnose and resolve hardware, network, and system issues
• Provide desktop support across Windows 10/11 environments — troubleshooting, imaging, peripheral and printer issues, application support
• Support Windows Server environments at a working level (patching, basic administration, troubleshooting) under guidance from senior engineers
• Manage user identities and access in Microsoft Entra ID (Azure AD) — onboarding/offboarding, group assignments, license management
• Assist with configuring and maintaining security policies, including Conditional Access, MFA enforcement, and related identity protections
• Document all work clearly in our ticketing system
• Communicate professionally with clients who are often not technical, setting expectations and explaining issues in plain language
• Escalate appropriately to senior engineers when an issue exceeds your scope

This position requires the operation of a motor vehicle and work on-site at client locations, and is classified as safety-sensitive. All offers of employment are contingent upon successful completion of a background check and drug screening.