Field Services Technician

Riddle Technology Solutions; Georgia; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Job summary

Riddle Technology Solutions is seeking an IT Support professional to join our growing MSP team. You will handle a range of tasks from configuring Windows and Mac computers to monitoring systems and performing service requests for a diverse client base, with on-site client meetings.

You will troubleshoot with clients, maintain network gear, document procedures, and pursue growth through certifications and new technologies.

Qualifications

• 3+ years of IT support, MSP, or similar environment.
• Excellent written and verbal communication skills.
• Ability to work without direct supervision.

Responsibilities

• Purchase, configuration, and installation of Windows and Mac computers.
• Perform daily system monitoring for integrity of services and hardware.
• Submit change requests for various services and systems.
• Research technology trends and identify improvement areas for client systems.
• Provide onsite and remote support and troubleshoot client issues.
• Maintain and install network equipment such as routers, switches, and access points.
• Document tasks and procedures and collect client system information.

Skills

IT support experience

Communication skills

Independent work

Education

A+ and/or Network+ certification

Tools

Windows OS

MacOS

Routers/Switches/APs

Remote support tools

Job description

Job Description

Come join our growing team!

The right fit will be responsible for performing a wide array of IT related tasks ranging from mobile device configuration to network infrastructure planning. Work within a team to actively implement, maintain, and troubleshoot various devices and technologies for a wide ranging client base spanning multiple industries. This position requires onsite meetings and appointments with clients in professional settings.

Primary Responsibilities (but not limited to):

• Purchase, configuration, and installation of Windows and Mac based computers.
• Perform daily system monitoring for integrity of services and hardware.
• Perform change requests for various services and systems.
• Research technology trends and identify areas of improvement for client systems.
• Interface directly with clients to troubleshoot and resolve issues via onsite and remote support.
• Maintain and install network equipment such as routers, switches, and access points.
• Document all tasks and procedures as well as necessary client system information.

Minimum Qualifications:

• Minimum of 3 years experience in IT support, MSP, or similar environment.
• A+ and/or Network+ or equivalent certifications and knowledge
• Excellent written and verbal communication skills.
• Ability to work without direct supervision.
• Valid drivers license.
• Desire to grow professionally.

Compensation:

• Earnings based on experience.
• Health insurance and retirement benefits available.