Field Service Technician – Instrument Repairs & Support

PerkinElmer; Town of Springfield (WI); On-site; USD 43,000 - 53,000; Full time

Job summary

PerkinElmer in Springfield, IL is seeking a Field Support Technician based at the Springfield facility to support the Depot operations and multiple product lines for Food. This role will be trained on products and perform repairs, maintenance, and instrument setup for shipping to customers.

You will interact with customers via phone and email, coordinate inventories, and ensure instruments are properly repacked after service. Travel up to 33% is expected.

Qualifications

• Associate Degree in technical field or equivalent years of experience.
• Ability to travel up to 33%.
• Laboratory environment with PPE.

Responsibilities

• Interface with customers to follow up on Estimates
• Provide phone and email support to customers
• Complete preventative maintenance work in the field
• Coordinate service inventory and supplies for the depot
• Repack instruments after repair/maintenance for return to the customer
• Complete setup of new instruments before shipping to customers. This will require interface with customer to confirm we have all requirements understood.

Skills

Troubleshooting

Interpersonal skills

Multitasking

Customer focus

Education

Associate Degree in technical field or equivalent experience

Tools

SQL Server

Outlook

Excel

Word

ServiceMax

Job description

PerkinElmer in Springfield, IL is seeking a Field Support Technician based at the Springfield facility to support the Depot operations and multiple product lines for Food. This role will be trained on products and perform repairs, maintenance, and instrument setup for shipping to customers.

You will interact with customers via phone and email, coordinate inventories, and ensure instruments are properly repacked after service. Travel up to 33% is expected.