Field SupportTechnician (Springfield, IL)

1US0 PerkinElmer U.S. LLC; Town of Springfield (WI); On-site; USD 43,000 - 53,000; Full time

Job summary

PerkinElmer is seeking a Field Support Technician based in Springfield to support depot activities. You will learn product lines for Food and assist with repairs and preventative maintenance on instruments.

You will interface with customers via phone and email, coordinate inventory, and ensure correct instrument setup before shipping. Occasional travel is required.

Qualifications

• Associate degree in technical field or equivalent years of experience.
• Ability to work multiple repairs at same time.
• Willingness to travel up to 33% as required.

Responsibilities

• Interface with customers to follow up on estimates.
• Provide phone and email support to customers.
• Complete preventative maintenance work in the field.
• Coordinate service inventory and depot supplies.
• Repack instruments after repair and prepare for shipment to customers.
• Set up new instruments before shipping and verify requirements.

Skills

Multi-task repairs

Troubleshooting

Interpersonal skills

Education

Associate Degree in technical field or equivalent years of experience

Tools

SQL Server

Outlook

Excel

Word

ServiceMax

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleField Support Technician (Springfield, IL)

Location(s): Springfield

Job Description

The Field Support Technician will be based in the Springfield, IL facility to primarily support the activities in the Depot. This position will become trained on the various product lines for Food and will be able to support all the products. In addition to conducting repairs and routine maintenance on instruments in the Depot, this position will also have the following duties.

Job Responsibilities

• Interface with customers to follow up on Estimates
• Provide phone and email support to customers
• Complete preventative maintenance work in the field
• Coordinate service inventory and supplies for the depot
• Repack instruments after repair/maintenance for return to the customer
• Complete setup of new instruments before shipping to customers. This will require interface with customer to confirm we have all requirements understood.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

• Ability to work multiple repairs at same time.
• Troubleshooting / Critical thinking skill set.
• Strong interpersonal skills, team player with customer satisfaction focus.

Basic Requirements

• Associate Degree in technical field or equivalent years of experience.
• Ability to work multiple repairs at same time.

Preferred Qualifications

• SQL Server experience to manage databases on instruments
• Computer skills to navigate Outlook, Excel, Word, and ServiceMax.

Travel

Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 33% of the time. (Car, laptop, and power bank are company provided). Valid driver’s license and safe motor vehicle operation.

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Annual Compensation

The annualcompensation range for this full-time position is $43,000 to $53,000 salary. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

Equal Opportunity Employment

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.

PerkinElmer is committed to a culturally diverse workforce.

Employer Culture

Are you ready to help improve the lives of millions of people and create a healthier world?

When you work at PerkinElmer, that’s exactly what you’ll do.

From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow.