Field Service Technician: Installations & Customer Care

Humanscale; New York (NY); On-site; USD 30,307 - 44,083; Full time

Benefits offered by this job

Medical Benefits (Medical, Dental, Vis

Medical Discounts

401k matching

Paid time off

Employee Discount Programs

Job summary

Humanscale is seeking a Field Service Technician to inspect, update, and install company products at customer sites in New York. This role supports sales and office teams, enhancing customer relationships through quality installations and proactive service.

Responsibilities include on-site installations and warranty repairs, problem analysis, and educating customers on product use while maintaining safety and high service standards.

Qualifications

• Two years of related experience or training.
• High school diploma or equivalent.
• Sales and/or Customer Service experience.
• Communicate effectively verbally and in writing.
• Demonstrate ability to work under pressure.
• Quick learner and problem solver; able to seek out solutions autonomously.
• Able to decipher ambiguous situations and identify the proper path.
• Strong time-management and organizational skills.
• Robust documentation skills.
• Proven ability to partner with others to accomplish goals.

Responsibilities

• Handle all facets of the customer’s field service experience in dedicated territory.
• Incorporate all new processes and knowledge into daily workflows.
• Conduct installations and warranty repairs for Humanscale products.
• Identify, analyze, and solve problems.
• Respond to customer requests and complaints professionally.
• Provide education to the customer.
• Maintain knowledge of all Humanscale products.
• Document customer work performed and maintain accurate records.
• Close completed requests.
• Communicate needs for open requests and escalate when needed.
• Attend company trainings and meetings.

Skills

Two years experience

Sales &/or Customer Service

Strong communication

Work under pressure

Autonomous problem solving

Time management

Documentation skills

Team collaboration

Customer education

Problem solving

Personal integrity

Education

High school diploma or equivalent

Related experience or training

Tools

MS Office

Job description

Humanscale is seeking a Field Service Technician to inspect, update, and install company products at customer sites in New York. This role supports sales and office teams, enhancing customer relationships through quality installations and proactive service.

Responsibilities include on-site installations and warranty repairs, problem analysis, and educating customers on product use while maintaining safety and high service standards.