Field Service Technician

The Aagard Group LLC; Alexandria (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare for you and family

401(k) with company match

Profit sharing

Job summary

The Aagard Group LLC is seeking a skilled technician to install, test, and support new and retrofitted machines. This role involves traveling up to 50% and collaborating closely with customers to ensure machines meet specifications.

Candidates should have an Associate's degree in a related field, strong CAD reading skills, knowledge of mechanical and electrical principles, and proficiency with Microsoft products. Travel passport required; domestic and international travel.

Qualifications

• Associate's degree in Mechanical Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus 2 years of related experience
• Ability to view and understand CAD drawings and experience with Microsoft products
• Understanding of mechanical and electrical principles
• Willing and able to travel up to 50% domestically and internationally; must obtain a valid passport
• Strong customer service skills and professional communication

Responsibilities

• Install, test, and support new machine projects ( ITS ) including retro builds
• Test and assemble machines; ensure project success and clear communication between Aagard and customers
• Provide quality assurance for retrofit and warranty assemblies; conduct quality audits on full machines
• Build trust with customers; represent Aagard with professionalism and integrity
• Identify retrofit opportunities to enhance machine performance and customer value

Skills

Customer service

Communication

Time management

Travel readiness

Attention to detail

Education

Associate's degree in Mechanical Technology/Mechatronics/Robotics

Tools

CAD software

Microsoft Office

Job description

Pay Range: $22.00 - $29.00. Double pay for all travel time!

Key Obsessions:

• Provide the Aagard experience
  • Ensure the Aagard machine is the best machine in the plant.
  • Deliver a user-friendly machine (operator's favorite!).
  • Conduct top-tier training.
  • Deliver a superior customer experience that surpasses expectations.
• Successful new machine/retro builds ITS (Install, Test, and Support)
  • Test and assemble machines, ensuring project success.
  • Ensure concise and timely communication between Aagard and customers.
  • Provide quality assurance for retrofit and warranty assemblies.
  • Conduct quality audits on full machines.
• Customer Relations
  • Build trust and maintain strong relationships by representing Aagard with professionalism and integrity.
  • Serve as a highly skilled, solution-focused technician who customers enjoy working with.
  • Identify and communicate retrofit opportunities that enhance machine performance and customer value.
  • Conduct service contracts and provide ongoing support to ensure long-term customer satisfaction.

Knowledge and Experience:

• Associate's degree in Mechanical Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus 2 years of related experience or equivalent combination of education and/or experience
• Ability to view and understand CAD drawings and experience with Microsoft products
• Understanding of mechanical and electrical principles
• Ability to seek training that is needed to be travel ready and have an interest in machine controls.
• Experience or training with PCs, Servos, PLCs preferred
• Knowledge of blueprint reading, hydraulics, pneumatics, electronics, and use of correct terminology
• Ability to view and understand CAD drawings and experience with Microsoft products
• Strong customer service skills, conscientious of meeting and exceeding customer needs and specifications
• Ability to operate small hand tools, forklifts and the proper use of measuring instruments
• Confidence and ability to communicate professionally with internal and external customers verbally and in writing
• Strong prioritization, time management, organization, proactive decision-making, and attention to detail
• Ability to walk or stand up to 100 percent of the time
• Ability to lift up to 50 lbs., stoop, kneel, crouch, crawl, or climb
• Willing and able to travel domestically and internationally up to 50% of the time, which may include any day of the week
• Must obtain and maintain a valid passport (cost reimbursed by Aagard)

Benefits Offered:

At Aagard, we believe in investing in you - your health, your career, your financial future, and your well-being. Our total rewards package is designed to support you and your family with meaningful benefits.

Comprehensive Healthcare for You and Your Family

• No-Cost Coverage: Preventive & major medical coverage for you and your family - fully paid by Aagard.
• Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
• Payment-in-lieu: Receive extra compensation if you're insured elsewhere.
• Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
• Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
• 401(k) with Company Match: 50% match on the first 10% of your contributions.
• Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.

Time Off

• Paid Time Off: Enjoy time for rest and relaxation.
• 9 Paid Holidays throughout the year.
• Paid Bereavement Leave for life's difficult moments.
• Volunteer Time Off: Make an impact with paid time to support causes you care about.
• Pathways to Leadership: Build your future with mentorship and servant leadership programs.
• Educational Support: Scholarships and tuition reimbursement to help you grow.

Unique Offerings That Set Us Apart

• Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life's milestones, challenges, and celebrations.
• Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
• Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
• Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.

At Aagard, you're not just joining a company—you’re joining a team that cares. Your contributions matter here, and we're proud to offer benefits that help you thrive at work and beyond.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.