Field Service Technician — Install, Repair & Train Clients

Restaurant Technologies; Cleveland (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Paid holidays

Referral bonuses

Growth opportunities

Award-winning culture

Job summary

Restaurant Technologies is seeking a Service Technician to install and service our advanced equipment for customers across the food service industry. You will install core products for new customers and assist with training through troubleshooting and hands-on servicing.

In this role, you will work at a depot in Cleveland, OH, with a 4-day week (four 10-hour shifts) starting at 6:00 A.M., and you may perform night installations based on customer demand.

Qualifications

• Must be 21+ with valid driver’s license.
• High School Diploma or Equivalent.
• DOT-regulated vehicle operations; DOT pre-employment drug test.
• Ability to work within a team environment.
• Ability to solve customer installation/service issues.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and positive handling of customer situations.
• Must meet Fleet Safety requirements and maintain a clean driving record.
• Ability to lift 50 pounds.
• Able to climb and work on ladders up to 20 feet.
• Night installation work may be required with schedule variability.

Responsibilities

• Install and maintain our products in a safe, timely, and accurate manner.
• Meet and control service labor per hour, first-time-right, 5S standards.
• Comply with internal processes and procedures and with DOT/OSHA/HACCP requirements.
• Maintain proper parts and supply levels in service vehicles and paperwork.
• Communicate with customers to ensure product performance meets expectations.
• Provide training and coaching to customers on the system as needed.
• Utilize iPhone apps for parts, notes, and clocking in/out.
• Night installation work may be required; schedule varies with demand.

Skills

Customer focus

Teamwork

Problem solving

Mechanical/electrical basics

Education

High School Diploma or GED

Job description

Restaurant Technologies is seeking a Service Technician to install and service our advanced equipment for customers across the food service industry. You will install core products for new customers and assist with training through troubleshooting and hands-on servicing.

In this role, you will work at a depot in Cleveland, OH, with a 4-day week (four 10-hour shifts) starting at 6:00 A.M., and you may perform night installations based on customer demand.