Field Service Technician, Foodservice Equipment

Restaurant Technologies; Tualatin (OR); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

401k matching

Paid Time Off

Paid Holidays

Tuition Reimbursement

Referral bonuses

Job summary

Restaurant Technologies is seeking a Service Technician to install and service our advanced equipment for new and existing customers. You will train customers through troubleshooting and hands-on servicing, ensuring safety and quality in every installation.

The role involves driving a DOT-regulated vehicle, working with parts and records, and may include night installs. Comprehensive benefits, 401k matching, and opportunities for growth are offered.

Qualifications

• Must be 21 years of age with a valid driver's license.
• High School Diploma or Equivalent.
• Operation of a DOT-regulated vehicle requires a pre-employment drug test.
• Ability to work within a team environment.
• Ability to problem solve customer issues for installation and service.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond to challenging customer situations positively.
• Must meet Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist and reach.
• Ability to climb up to 20 feet on a ladder.

Responsibilities

• Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customers' expectations.
• Efficiently and professionally service customers' needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)
• The position may include night installation work; the schedule will vary based on customer demand & install schedule.

Skills

Problem solving

Customer focus

Team player

Mechanical & electrical basics

Valid driver's license

Safe driving

Education

High School Diploma or Equivalent

Vocational Training

Job description

Restaurant Technologies is seeking a Service Technician to install and service our advanced equipment for new and existing customers. You will train customers through troubleshooting and hands-on servicing, ensuring safety and quality in every installation.

The role involves driving a DOT-regulated vehicle, working with parts and records, and may include night installs. Comprehensive benefits, 401k matching, and opportunities for growth are offered.