Field Service Technician - Industrial Equipment & Customer Care

NASSCO; New Berlin (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Nassco is seeking a Service Technician in New Berlin, WI. You’ll troubleshoot, repair, and maintain industrial cleaning and packaging equipment while building strong customer relationships. The role emphasizes integrity, teamwork, and a customer-first mindset within a supportive environment.

You will travel to customer sites, complete service reports, and participate in ongoing training to advance technical skills. This is a full-time, non-exempt position.

Qualifications

• Must be able to read and follow written instructions in English.
• Strong troubleshooting skills and sound decision-making ability.
• Excellent communication and customer service orientation.
• Valid Wisconsin driver's license with a clean driving record.
• Ability to lift 75–125 lbs. and perform physical movements.

Responsibilities

• Test equipment (vacuums, floor scrubbers, sweepers) to identify issues.
• Repair or replace parts, adjust, and retest equipment.
• Complete detailed service reports for every job.
• Maintain a clean, safe, and efficient work area.
• Travel to customer sites to perform repairs and build relationships.
• Set up and test new equipment prior to delivery.
• Support fellow technicians and other departments as needed.

Skills

Troubleshooting

Customer service

English reading

Mathematics

Driver's license

Physical strength

Communication

Job description

Nassco is seeking a Service Technician in New Berlin, WI. You’ll troubleshoot, repair, and maintain industrial cleaning and packaging equipment while building strong customer relationships. The role emphasizes integrity, teamwork, and a customer-first mindset within a supportive environment.

You will travel to customer sites, complete service reports, and participate in ongoing training to advance technical skills. This is a full-time, non-exempt position.