Field Service Technician

Nassco Inc.; New Berlin (WI); On-site; USD 30,000 - 41,000; Full time

Job summary

Nassco in New Berlin, WI is seeking a Service Technician to troubleshoot and repair industrial cleaning and packaging equipment at customer sites. You will test machines, replace parts, perform adjustments, and complete detailed service reports to ensure reliable operation.

Candidates must be able to read and follow instructions in English, have strong troubleshooting and communication skills, lift 75–125 lbs, and hold a valid Wisconsin driver's license.

Qualifications

• Ability to read and follow verbal and written instructions in English.
• Strong troubleshooting skills and sound decision-making ability.
• Excellent communication and customer service orientation.
• Basic math skills: addition, subtraction, multiplication, division.
• Valid Wisconsin driver's license with a clean driving record.
• Ability to lift 75-125 lbs., work in tight spaces, and perform physical movements such as bending, kneeling, crouching.

Responsibilities

• Testing equipment (vacuums, floor scrubbers, sweepers, etc.) to determine issues.
• Repairing or replacing parts, performing adjustments, and retesting equipment.
• Completing detailed service reports for every job.
• Maintaining a clean, safe, and efficient work area.
• Traveling to customer sites to perform repairs and build strong relationships.
• Setting up and testing new equipment prior to delivery.
• Supporting fellow Service Technicians and other departments as needed.

Skills

Reading & following instructions (Eng)

Troubleshooting

Communication

Basic math

Valid WI driver's license

Lifting 75-125 lbs

Job description

Description

Location: New Berlin, WI
Department: Service | Type: Full-Time, Non-Exempt

Join a Company Driven by Integrity, Teamwork & Customer Passion

At Nassco, we're passionate about helping our customers succeed—and our Service Technicians are a key part of that mission. You'll join a team that values integrity, teamwork, and customer passion, and you'll find yourself in a supportive environment where your ideas matter, your contributions are recognized, and growth is always encouraged.

If you enjoy mechanical work, solving problems, and building strong customer relationships, this is a place where you can thrive.

Why You'll Love Working With Us

• Be part of a company that centers its culture around integrity, teamwork, and customer passion.


• A collaborative, supportive environment where your voice and expertise are valued.


• Opportunities for growth and continuous learning, including manufacturer training.


• Competitive pay and a strong benefits package to support you personally and professionally.

What You'll Do

In this hands-on role, you'll troubleshoot and repair industrial and commercial cleaning and packaging equipment, ensuring customers always receive reliable, high-quality service. Responsibilities include:

• Testing equipment (vacuums, floor scrubbers, sweepers, etc.) to determine issues.


• Repairing or replacing parts, performing adjustments, and retesting equipment.


• Completing detailed service reports for every job.


• Maintaining a clean, safe, and efficient work area.


• Traveling to customer sites to perform repairs and build strong relationships.


• Setting up and testing new equipment prior to delivery.Supporting fellow Service Technicians and other departments as needed.

Requirements

What You Bring

• Ability to read and follow verbal and written instructions in English.


• Strong troubleshooting skills and sound decision-making ability.


• Excellent communication and customer service orientation.


• Basic math skills: addition, subtraction, multiplication, division.


• Valid Wisconsin driver's license with a clean driving record.


• Ability to lift 75-125 lbs., work in tight spaces, and perform physical movements such as bending, kneeling, crouching.

Work Environment

• Warehouse environment with exposure to dust, temperature changes, and fragrances or odors from cleaning equipment and chemicals.


• Moderate noise levels typical of industrial settings.

Make An Impact At a Company Committed To Excellence

If you're ready to put your mechanical skills to work in a company that values your talent and supports your growth,