Field Service Technician – Industrial Equipment

Southerncarlson,-Inc.; Roanoke (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Job summary

SouthernCarlson is seeking an Outside Service Representative to join our Roanoke team. This full-time role involves traveling to client sites to install, troubleshoot, repair, and maintain industrial equipment while delivering outstanding service.

You will diagnose issues, train customers, manage service calls, and ensure thorough documentation, all while building lasting relationships and upholding safety policies.

Qualifications

• Experience repairing industrial equipment, pneumatic tools, or electric power tools is required.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage priorities.
• Strong organizational skills and attention to detail.
• Basic computer skills are expected.
• Construction or industrial supply industry experience is preferred.
• Valid U.S. driver’s license with a satisfactory driving record.
• Ability to lift up to 50 lbs. and occasionally up to 100 lbs.

Responsibilities

• Travel to customer locations in Virginia to diagnose, troubleshoot, repair, and maintain industrial equipment.
• Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment.
• Demonstrate proper equipment operation and provide maintenance training to customers.
• Manage customer service calls and coordinate outside service scheduling.
• Complete work orders, parts requests, timesheets, and other service documentation accurately and on time.
• Communicate with sales representatives to ensure customer satisfaction and resolve service concerns.
• Identify opportunities to improve customer productivity or equipment performance and recommend solutions.
• Process customer orders as needed.
• Build strong customer relationships by delivering responsive, professional service.
• Follow all company safety policies and procedures.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Independence

Organizational skills

Basic computer skills

Valid driver's license

Education

High school diploma or GED

Job description

SouthernCarlson is seeking an Outside Service Representative to join our Roanoke team. This full-time role involves traveling to client sites to install, troubleshoot, repair, and maintain industrial equipment while delivering outstanding service.

You will diagnose issues, train customers, manage service calls, and ensure thorough documentation, all while building lasting relationships and upholding safety policies.