Field Service Technician – Industrial Equipment

Southerncarlson,-Inc.; Midlothian (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Savings Account (HSA) or FSA

401(k) with Employer Match

Paid Time Off and Holidays

Competitive Compensation

Job summary

SouthernCarlson, Inc. is hiring an Outside Service Technician to troubleshoot and repair industrial equipment at customer sites and branch facilities. You will demonstrate equipment operation, provide training, and coordinate service schedules for optimal performance.

The role requires strong mechanical aptitude, troubleshooting skills, a customer-service mindset, and the ability to lift up to 50–100 lbs. A valid driver's license and basic computer skills are essential, with bilingual

Qualifications

• Experience with machine maintenance, pneumatic tools, or electric power tool repair required.
• Construction, packaging, fastening, or industrial supply experience preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Customer service and sales-oriented mindset encouraged.
• Basic computer skills and valid driver’s license required.

Responsibilities

• Troubleshoot and repair industrial equipment at customer locations and branch facilities.
• Demonstrate proper equipment operation and provide maintenance training to customers.
• Manage customer service calls and coordinate outside service schedules.
• Identify opportunities to improve customer operations and recommend solutions.
• Process customer orders and support inventory management needs.
• Complete work orders, parts orders, time sheets, and other required documentation.
• Communicate with sales teams to ensure customer satisfaction and resolve issues.
• Deliver outstanding customer service while maintaining productivity and professionalism.
• Work independently to support customers and drive service excellence.

Skills

Mechanical aptitude

Troubleshooting

Customer service mindset

Sales oriented

Organizational skills

Education

High school diploma or equivalent

Tools

Pneumatic tools

Electric power tools

Job description

SouthernCarlson, Inc. is hiring an Outside Service Technician to troubleshoot and repair industrial equipment at customer sites and branch facilities. You will demonstrate equipment operation, provide training, and coordinate service schedules for optimal performance.

The role requires strong mechanical aptitude, troubleshooting skills, a customer-service mindset, and the ability to lift up to 50–100 lbs. A valid driver's license and basic computer skills are essential, with bilingual