Outside Service Technician

Southerncarlson,-Inc.; Roanoke (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Job summary

SouthernCarlson is seeking an Outside Service Representative to join our Roanoke team. This full-time role involves traveling to client sites to install, troubleshoot, repair, and maintain industrial equipment while delivering outstanding service.

You will diagnose issues, train customers, manage service calls, and ensure thorough documentation, all while building lasting relationships and upholding safety policies.

Qualifications

• Experience repairing industrial equipment, pneumatic tools, or electric power tools is required.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage priorities.
• Strong organizational skills and attention to detail.
• Basic computer skills are expected.
• Construction or industrial supply industry experience is preferred.
• Valid U.S. driver’s license with a satisfactory driving record.
• Ability to lift up to 50 lbs. and occasionally up to 100 lbs.

Responsibilities

• Travel to customer locations in Virginia to diagnose, troubleshoot, repair, and maintain industrial equipment.
• Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment.
• Demonstrate proper equipment operation and provide maintenance training to customers.
• Manage customer service calls and coordinate outside service scheduling.
• Complete work orders, parts requests, timesheets, and other service documentation accurately and on time.
• Communicate with sales representatives to ensure customer satisfaction and resolve service concerns.
• Identify opportunities to improve customer productivity or equipment performance and recommend solutions.
• Process customer orders as needed.
• Build strong customer relationships by delivering responsive, professional service.
• Follow all company safety policies and procedures.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Independence

Organizational skills

Basic computer skills

Valid driver's license

Education

High school diploma or GED

Job description

Outside Service Representative – Full Time

Location: Roanoke, VA
Schedule: Monday – Friday | Daytime Schedule
Compensation: Based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.

Our success is driven by more than just products — it’s powered by our people, our relationships, and our dedication to providing unmatched service every day.

Our Core Values

At SouthernCarlson, our values guide how we serve customers, support our teammates, and grow our business.

Provide Fanatical Service
We take ownership of every challenge and go above and beyond to exceed expectations.

Act With Urgency
We respond quickly and decisively—because our customers’ time matters.

Earn & Maintain Trust
Trust is earned through consistency, accountability, and doing what’s right.

Continuously Improve
We never stop learning, growing, and improving how we work.

Job Description

We're looking for a customer-focused Outside Service Technician who enjoys working independently, solving mechanical problems, and building strong customer relationships. In this role, you'll travel to customer locations to install, troubleshoot, repair, and maintain industrial equipment while providing exceptional service and identifying opportunities to support our customers' operations.

What You'll Do

• Travel to customer locations in Virginia to diagnose, troubleshoot, repair, and maintain industrial equipment
• Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment
• Demonstrate proper equipment operation and provide maintenance training to customers
• Manage customer service calls and coordinate outside service scheduling
• Complete work orders, parts requests, timesheets, and other service documentation accurately and on time
• Communicate with sales representatives to ensure customer satisfaction and resolve service concerns
• Identify opportunities to improve customer productivity or equipment performance and recommend appropriate solutions
• Process customer orders as needed
• Build strong customer relationships by delivering responsive, professional service
• Follow all company safety policies and procedures

What We're Looking For

• Experience repairing industrial equipment, pneumatic tools, or electric power tools required
• Strong mechanical aptitude and troubleshooting skills
• Excellent customer service and communication skills
• Ability to work independently and manage priorities effectively
• Strong organizational skills and attention to detail
• Basic computer skills
• Construction or industrial supply industry experience preferred
• Valid U.S. driver's license with a satisfactory driving record
• Ability to regularly lift up to 50 lbs. and occasionally up to 100 lbs.
• High school diploma or GED required

Why You'll Love Working With Us

Consistent Hours – Monday–Friday daytime schedule

Positive Culture – Respectful, collaborative, and team-oriented environment

Career Growth – We promote from within and invest in employee development

Competitive Benefits, including:

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays

Our Values – OUR PROMISE MEANS MORE™

Respect – We treat everyone with kindness and fairness.

Integrity – We do what's right, always.

Teamwork – We support one another and succeed together.

Family Feel – A nationwide company with a local, community-driven culture.

All offers are contingent upon successful completion of a background check and drug screening.

SouthernCarlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.