Field Service Technician (IL)

TeamSoft; Monee (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

TeamSoft is seeking a Field Service Technician in Monee, IL for a long-term contract. The role requires support across field, shop, and on-site maintenance with a standard schedule initially from 8:00 AM to 5:00 PM and potential shift rotations including day and night hours.

The candidate will report and document product failures, maintain records, and ensure high-quality customer communication and service metrics. Travel and security clearances may be required.

Qualifications

• High School Diploma or equivalent required.
• Must be willing to travel as required.
• Valid driver’s license with acceptable driving record.
• Must complete required security clearances and customer access requirements.
• Must work in a 24x7 operational environment (PPS Only).
• Shift work and on-call rotations required.
• 120-day introductory period and PDIF New Hire Training Class.

Responsibilities

• Report product failure trends and serviceability issues to management with appropriate documentation.
• Provide efficient, responsive, and accurate field/shop/on-site maintenance support.
• Maintain accurate technical records, Field Service Reports (FSRs), expense reports, and assigned company property.
• Deliver excellent customer communication and support.
• Maintain assigned equipment performance standards.
• Support branch and district performance goals by achieving established service metrics.

Skills

Customer Service

Customer Communication

Troubleshooting

Technical Issues

Equipment Maintenance

Internet Environment Knowledge

Field Service Experience

Shift Work

On-Call

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Title: Field Service Technician
Location: Monee, IL
Duration: Long term contract
Pay Rate Range: $18 to $22/hr

Position Overview

The contractor will initially work the standard schedule of 8:00 AM – 5:00 PM. After completing required training, the contractor may be assigned to one of the following shifts based on business and team needs:

Available Shift Rotations

Sunday – Wednesday

• Three 11-hour shifts
• One 8-hour shift
• Front Half Days and Nights

Wednesday – Saturday

• Three 11-hour shifts
• One 8-hour shift
• Back Half Days and Nights

Note: These rotations include both day and night shifts.

Key Responsibilities

• Report product failure trends and serviceability issues to management with appropriate documentation.
• Provide efficient, responsive, and accurate field/shop/on-site maintenance support.
• Maintain accurate technical records, Field Service Reports (FSRs), expense reports, and assigned company property.
• Deliver excellent customer communication and support.
• Maintain assigned equipment performance standards.
• Support branch and district performance goals by achieving established service metrics.

Additional Requirements & Expectations

• High School Diploma or equivalent required.
• Basic understanding of internet environments required.
• Successful completion of:
  • 120-day introductory period.
  • PDIF New Hire Training Class.
• Must be willing to travel as required.
• Valid driver’s license and acceptable driving record required.
• Must complete required security clearances and customer access requirements.
• Must be able to work in a 24x7 operational environment (PPS Only).
• Must be available for:
  • Shift work.
  • On-call rotations.

Physical Requirements & Work Environment

• Must be able to lift up to 50 lbs.
• Requires mobile activity more than 50% of the time, including:
  • Walking.
  • Standing.
  • Stooping.
  • Kneeling.
  • Bending.
  • Handling equipment.

Required Skills Skill Customer Service / Customer Communication Troubleshooting Technical Issues Equipment Maintenance Basic Internet Environment Knowledge Field Service Experience Ability to Work Shifts / On-Call Valid Driver’s License

#INDTS

TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.