Field Service Technician – 24/7 Shifts & Travel

TeamSoft; Monee (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

TeamSoft is seeking a Field Service Technician in Monee, IL for a long-term contract. The role requires support across field, shop, and on-site maintenance with a standard schedule initially from 8:00 AM to 5:00 PM and potential shift rotations including day and night hours.

The candidate will report and document product failures, maintain records, and ensure high-quality customer communication and service metrics. Travel and security clearances may be required.

Qualifications

• High School Diploma or equivalent required.
• Must be willing to travel as required.
• Valid driver’s license with acceptable driving record.
• Must complete required security clearances and customer access requirements.
• Must work in a 24x7 operational environment (PPS Only).
• Shift work and on-call rotations required.
• 120-day introductory period and PDIF New Hire Training Class.

Responsibilities

• Report product failure trends and serviceability issues to management with appropriate documentation.
• Provide efficient, responsive, and accurate field/shop/on-site maintenance support.
• Maintain accurate technical records, Field Service Reports (FSRs), expense reports, and assigned company property.
• Deliver excellent customer communication and support.
• Maintain assigned equipment performance standards.
• Support branch and district performance goals by achieving established service metrics.

Skills

Customer Service

Customer Communication

Troubleshooting

Technical Issues

Equipment Maintenance

Internet Environment Knowledge

Field Service Experience

Shift Work

On-Call

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

TeamSoft is seeking a Field Service Technician in Monee, IL for a long-term contract. The role requires support across field, shop, and on-site maintenance with a standard schedule initially from 8:00 AM to 5:00 PM and potential shift rotations including day and night hours.

The candidate will report and document product failures, maintain records, and ensure high-quality customer communication and service metrics. Travel and security clearances may be required.